The Reservation
Regarding your dealer honoring the appointment, here's a related excerpt from a Seinfeld (big Porsche fan incidently) episode. Unfortunatley it seems more and more businesses are following this attitude.
JERRY: I don't understand, I made a reservation, do you have my reservation?
RENTAL CAR AGENT: Yes, we do, unfortunately we ran out of cars.
JERRY: But the reservation keeps the car here. That's why you have the reservation.
RENTAL CAR AGENT: I know why we have reservations.
JERRY: I don't think you do. If you did, I'd have a car. See, you know how to take the reservation, you just don't know how to “hold” the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them.
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