[prOk]

I just went back and read the other thread on this.. seems to me both sides have issues.. Perhaps the original poster has some anger/stress management issues and the dealer has follow through problems.. None of them in this case were unavoidable OR worth all this stress.

Next time, CALL THE BLOODY DEALER and confirm they are ready.. He did say the upholstry guy may or may not be there the next day.. so don't be mad when you leave your car and he's not there. Every business has employees call in sick or just generally not show up, part of life. Don't shorten your own life stressing too much over stuff like this..

You were inconvenienced in your mind, but it seems somewhat voluntary actually.. So the first time was a genuine mistake, they ordered the wrong part and probably didn't realize it until the car was sitting in front of them.. a forgivable offense.. The second time, you stated the service manager said his upholstry guy called in that day and yes, he should very much have called you and called off the appointment... However, when he told you the guy may or may not be there the following day and you chose to leave your car knowing the risk, that's your decision and your problem. Don't take that part out on the dealer. Seems the dealer truly made one genuine service error in not calling you to delay the 2nd appointment, the rest of it was either just a simple mistake or a decision you made.. either way, mountains out of molehills that could have been avoided if you take the time to breathe and clear your anger out of your mind.