[Brucelee]

Let me act as moderator and ask that we tone this down.

Clearly several of us have differing expectations of how we want our service dept to treat us and frankly, that is fine and dandy. That is why we have so many cars and dealerships to choose from.

I will point out that when a company or dealerships seeks to create expectations as a point of marketing differentiation, it will be held to those expectations by most customers. Certainly that is true for Porsche, Lexus etc.

To wit, if I buy a $90K 911 from the local Porsche guys, you can bet that my expectation on service will be much higher than if I had just landed the latest $13K Scion.

Moreover, Porsche creates a very distinct level of snobbery inside their marketing and distribution channel. I am not faulting them, frankly it works. It keeps us coming back with our checkbooks.

But it works both ways. Personally, I have a great relationship with Hoen Porsche but I do have high expectations and work to have them met. I am not an Ahole about it but I don't go away either.

Now, back to sunnier thoughts!