wow, i didn't think this post would get so much attention. and that such a divisive line would be drawn about customer service.
let me first express thanks for those of you who understand my frustration and believe that it is sad when businesses don't care if we return. i think the world would be a less frustrating place for all of us if these businesses would make thoughtful (but not necessarily material) gestures showing that they understand what we're going through and are there to help us out. i had to lose three days of work because of two screw ups (the wrong part and the worker having to care for his mother). i didn't fault jason the moron for making a mistake the first time, and i certainly don't fault the worker, whoever he may be, for having a sick mother. i hope she gets better. i just wanted to be notified so i didn't lose those days of work. that's all. and if i'm not notified, then i want a little concern that jason the moron is sorry, which shows me that next time i don't need to worry about this happening. now i expect it to happen the next time.
to mnboxster, who thinks that i don't deserve adequate planning ahead or having the right part ordered because it's such a small issue, that's absurd. i'm not asking for extraordinary treatment. i'm asking for the bare minimum....just a call telling me i need to wait longer. i shouldn't be wasting three days not working having friends go out of their way to drive me around because we expect it to be ready any minute now. we're all busy people...if we had to lose three days because of logistical errors like this with every little errand we need to run, because we don't deserve the service people's attention, then we can't run our lives very well, and we certainly can't avoid being frustrated on a daily basis. if every business is so inconsiderate, that's what could happen.
and to those of you who think we should save our complaints for big problems. if there's only one dealership and you have no choice, then sure. you're out of luck. but we're paying A LOT for porsches and porsche service...why should we be getting pushed around?
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