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Originally Posted by buster356
MNBoxster, Sorry But I think you have missed the whole just of this post. 
He was upset over the lack of service. It would not matter what type of industry you are in when you make an appointment to have something fixed or corrected then it should be taken care of. If the part was miss ordered or one of the tech's had a family emergency then the service adviser has a responsiblity to contact his customers and inform them of the problem.
If not then why bother making the appointment and plan on taking time out from your day? You could just show up and hope...
buster356 |
Hi,
I didn't misunderstand his thread, nor am I discounting the errors of the Service people involved. But I do think there's a middle ground between taking it all in stride and
Off With His Head!
IMHO, the lister is making waay too much of the incident. He got inconvenienced - unfortunate, but not the end of the world. I'm sure his Lumbar will survive another day.
Do I think the Dealership will want to know of his displeasure? My 25 years running Service Industries make me certain that they will. But calling people Morons and Idiots over a Lumbar Support seems to me at least to be slightly over the Top.
There's truth to the addage about catching more flies with Honey. Service Techs get around and have occaision to meet. Even if he moves to another Dealership, his reputation as a Demanding Complainer may follow him and insure that he gets more of the same. If on the other hand, one were to express their concern politely and
work with the SA, he might be surprised how far out of their way they'd be willing to go to make ammends in the future for dropping the ball this time...
Happy Motoring!... Jim'99