Dealer incompetence just dumbfounds me

[SD987]

Mach...tell us how you really feel.

I do find it interesting, that PCNA recently rolled out, their 'Premier Dealer' program, described as follows:

The Porsche Premier Dealer Program identifies the top 25 Porsche Dealers in North America. It recognizes and rewards those Porsche Dealerships that best embrace the ‘Porsche Business Model’ – achieving the highest performance among their peers in Brand utilization, product representation and the development of key ‘Porsche business drivers’; and in doing so, succeed as independent entrepreneurs who routinely exceed the expectations of their Porsche customers.

And which local SoCal dealer is a Premier Dealer? Wait for it....Hoehn.

I think that identifying dealers as 'Premier' is a good thing. It tells me who to avoid because they'll have inflated prices on parts and a disinterested view on providing excellent service. They will have a boatload of inventory though (love'em or hate'em you have to admit that Hoehn has that going for them).

More info on the Premier Dealer program here:

http://hoehn.porschedealer.com/about_us/premier.php

Other Premier Dealers in California

BH Porsche
Carlsen in Redwood City
McKenna in Norwalk
Sonnen in Mill Valley

[Perfectlap]

where's the link for the other 24?

[SD987]

Do a dealer search by state or zip code at Porsche.com. They mark the results set with 'Premier Dealer'.

In NJ:

Paul Miller in Parsippany and Princeton Porsche in Lawrenceville.

[eslai]

Very interesting! I didn't buy from Hoehn simply because the salespeople were very uninterested in taking me seriously since I look so young. Sad to see that their service department is also frustrating.

Pioneer Centres in San Diego has been very good to me, even though my car's been in there a lot for the minor stuff. Funny enough i dropped it off again today for the radio problem. They've swapped radios on me four times and I gave them an ultimatum this time about lemon laws and lawyers. My service rep has been nothing but friendly about everything and is doing the best he can.

Nothing in the Porsche experience so far has dissuaded me from using mine as a daily driver. Lucky, I guess!

[ricklin]

My wife and I recently bought our 06 S from Pioneer. Hoehn is only about 3 miles from home, Pioneer is about 25 mi.

The folks at Hoehn were jerks when we were shopping, the folks at Pioneer were great.

Have not dealt with the svc. department at Pioneer yet. Car has been defect free!

I would not consider buying from Hoehn, I would buy again from Pioneer in a heartbeat.

I will post the story of buying the car soon, it's a good one!

[SD987]

I'd agree that Pioneer is a pleasant place to deal with both for purchase and service. Among the service writers, I can highly recommend Daniel Lewis. A very nice and accomodating guy, who doesn't make you feel "rushed".

If any of you Southern Californians are ever in the market for a Mercedes, I'd recommend steering clear of Mercedes Benz of San Diego. Purchasing and servicing my car there could be described as "unsatisfactory" in many ways.

[SD987]

....on an unrelated note, I see that 2007 Cayman base models are on the lots now. Can the 07 987 be far behind?

Holy crap, Pioneer currently has 27 Caymans on the lot. I wonder when they're going to start marking them down with the "crazy-stupid get this car off the damn lot - discounts".