How should I deal with this stealership?

[Pat]

I'm surprised at a couple of the responses in this thread. I never realized some people have such low standards regarding customer service. Regardless of the situation, if someone tells you they're going to do something, they should do it. If they don't, it's bad. This happening multiple times is simply unacceptable for any business that wants to be sustainable.

First, are there any other dealers near you? If so, use them.
If not, go talk to the GM and explain the situation. If that doesn't do it, talk to PCNA.

[JCL12]

Originally Posted by Pat

I'm surprised at a couple of the responses in this thread. I never realized some people have such low standards regarding customer service. Regardless of the situation, if someone tells you they're going to do something, they should do it. If they don't, it's bad. This happening multiple times is simply unacceptable for any business that wants to be sustainable.

First, are there any other dealers near you? If so, use them.
If not, go talk to the GM and explain the situation. If that doesn't do it, talk to PCNA.

-The closest dealer is about 1.5 hours away
-One of the reasons I have not walked in and made a stink of things is because I want to find a dealership that will "do the right thing" without having to be prodded. I feel this is very important in the high-end auto business. That is the type of service that I would look for as a long term customer.

[Pat]

Sorry to hear that. I guess you know your options now. Is it worth the extra drive? Maybe you should explain to the local GM what you explained to us. Sometimes they'll have a service advisor that will establish a one-on-one relationship with a customer and therfore force that advisor to be accountable. if anything goes wrong, you go to the GM.

[racer_d]

JCL12 - where in NY are you? What year Boxster? Perhaps you might investigate working with an independent shop.