How should I deal with this stealership?

[JCL12]

Title says it all.

My car has 3 open recalls on it. Here is the background -

Call #1: I call the dealership and ask them to pull info on open recalls for my VIN. They take down my info and say they'll call back in a few minutes. No reply.

Call #2: I call the dealership and ask them to pull info on open recalls for my VIN. They take down my info and say they'll call back in a few minutes. No reply. Note the similarity to call #1.

Call #3: I call the dealship, and get somebody to pull info on my VIN on the spot. 3 Open recalls, one needed some parts to be ordered. They tell me they will order them and call me back in a few days. I asked the timerange and was told it would be about 3-4 day. It has been 1 week+ and no reply.


I am not happy with this level of service. I assume they should not be treating me this way . I will actually need to car my car in for some service anways and I am very hesitant to deal with these jerks. Please advise! (Common practice? Find new place? Complain to PCNA?)

Thanks