[Pat]

I'm surprised at a couple of the responses in this thread. I never realized some people have such low standards regarding customer service. Regardless of the situation, if someone tells you they're going to do something, they should do it. If they don't, it's bad. This happening multiple times is simply unacceptable for any business that wants to be sustainable.

First, are there any other dealers near you? If so, use them.
If not, go talk to the GM and explain the situation. If that doesn't do it, talk to PCNA.