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Originally Posted by JCL12
Title says it all.
My car has 3 open recalls on it. Here is the background -
Call #1: I call the dealership and ask them to pull info on open recalls for my VIN. They take down my info and say they'll call back in a few minutes. No reply.
Call #2: I call the dealership and ask them to pull info on open recalls for my VIN. They take down my info and say they'll call back in a few minutes. No reply. Note the similarity to call #1.
Call #3: I call the dealship, and get somebody to pull info on my VIN on the spot. 3 Open recalls, one needed some parts to be ordered. They tell me they will order them and call me back in a few days. I asked the timerange and was told it would be about 3-4 day. It has been 1 week+ and no reply.
I am not happy with this level of service. I assume they should not be treating me this way . I will actually need to car my car in for some service anways and I am very hesitant to deal with these jerks. Please advise! (Common practice? Find new place? Complain to PCNA?)
Thanks
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A few background questions please:
1) Did you buy this car a this dealership? (bought new? cpo? )
2) Have you had any service work performed there before?
What I am getting at is are you simply a "caller" or are you a current "customer"?
I am not defending thier attitudes.. but maybe they get calls like this a lot and are tired of playing the game. Maybe they will take you more seriously if you were there in person and built a relationship.
I would not expect any local Porsche dealer to give 2 craps about me if i were to call them out of the blue and ask questions about my 7 year old car.