Certified Porsche - What does it really mean? - 986 Forum - The Community for Porsche Boxster & Cayman Owners

Brucelee · 08-31-2005, 12:59 PM

In my experience, Lexus and Porsche approach warranty work in very different ways. Lexus bends WAY over backwards to handle customer issues of any kind.

Porsche is a bit more Germanic about warranty work in general and will nick you for things that you would think would be covered under warranty.

Gereralizations I know but that is my experience to date.

BTW-doesn't make Porsche bad, they are just not Lexus (who is?) in this regard.

Mr. Boone · 09-08-2005, 09:47 PM

My car too has a CPO extended warantee for and additional 2 years or up to 100K. It comes up in Porsches network whenever they key in the VIN for the car. All the dealer can tell me is that it will not cover eveything the factory warantee covers once the factory 4 year 50K warantee expires. He cannot tell me exacltly what is covered and what is not. It seams to be on a case by case and dealership by dealership and how hard are you willing to scream basis. The fact the car has this is one of the main reasons I bought this particular car as I figure it must cover any drive train problems. Since purchase I have discovered it really does not take much to run up a really big repair bill on a Boxster. Non drivetrain issues can costa ya plente. Does anyone have data on what this "CPO" warantee is really supposed to cover?

Brucelee · 09-09-2005, 07:11 AM

If it were me and Porsche refused to produce a written list of coverage, I would go straight to the insurance dept in that state.

There is no excuse for this kind of fraud.

BTW-for all of you who have or do buy a CPO car, I would make this a deal breaker. You are paying about $4K for that warranty and it should bloody well be in writing.

If you have already done this dead, at least keep the window sticker and any related advertising about the warranty. You may need it in court.

Man, this topic pisses me off!

RandallNeighbour · 09-09-2005, 01:08 PM

I will pose as a CPO buyer this weekend at my local dealership, drive the piss out of a CPO 986 S (I've never driven one and it's a great excuse), and ask them to give me the CPO warranty details in writing or I won't buy the car.

Oooooh, I just love self-commissioning myself for a secret mission! I'll report back in full as to what happens and what I receive.

Brucelee · 09-09-2005, 01:41 PM

Man, I would LOVE to have a video of this whole process. Might be instructive for our friends in Stuttgart?

Good stuff!

Quote:

Originally Posted by RandallNeighbour

I will pose as a CPO buyer this weekend at my local dealership, drive the piss out of a CPO 986 S (I've never driven one and it's a great excuse), and ask them to give me the CPO warranty details in writing or I won't buy the car.

Oooooh, I just love self-commissioning myself for a secret mission! I'll report back in full as to what happens and what I receive.

wetstuff · 09-09-2005, 02:00 PM

I calculated the premium my local P-dealer wanted was really closer to $8-10K for a certifited car with more mileage and frewer options. I bought a car with three months of factory warranty from a Chevy dealer.

...THEN - I took it to my P-dealer and has them do the 'certified' inspection for, like $175. Passed.

...THEN - I went and bought an external warranty. (noted above)

Given the cars I saw at the P-dealer were really nothing special in condtion or options, I'd sooner - if I felt insecure in my lack of knowledge/resources - have someone like our host find me a car in the colors with options I wanted.

Jim

mjw930 · 09-09-2005, 05:33 PM

From the Porsche Website: (See attached file for their brochure)

From what I understand the dealer cost for the extended warranty is ~$1500 on a Boxster. Compare that to what you get with an outside warranty company but remember, the Porsche warranty is $0 deductable and comes with roadside assistance.

Quote:

What distinguishes a vehicle from the Porsche Approved Pre-owned Car Program from a conventional pre-owned vehicle?

* We check each vehicle using a 100-item checklist
* Repairs are carried out in line with the strict Porsche quality criteria
* You are given a 1-year guarantee which is valid around the world
* You benefit from the Porsche Assistance mobility guarantee

What can you expect?
Driving pleasure, quality, safety and stability of value. In short: A Porsche which really cannot be described as a pre-owned vehicle. Rather, as a thoroughbred sports car the charm of which was once tasted by another driver.

Mr. Boone · 09-09-2005, 06:52 PM

I bought my 2002 S from a private party and I paid right at Kelly blue book for it for a private party sale, so I don't think I paid too much for it. Like I was saying one of the main reasons I selected this car was because of the CPO extended warrantee. The seller told me he paid quite a premium for it when he bought the car from a Porsche dealership here in LA. I found this valuable to protect me from catastrophic failures and I feel it will do that. The good news is it is fully transferable. There is no paperwork involved with transference, as like stated before, this CPO warrantee is attached to the VIN and comes up in the dealers computer as soon as they check in the car. That's kinda cool cause "Bonzo" the seller, as we will affectionately call him from now on, could produce absolutely no paperwork substantiating his claim of said extended warrantee. I had to call up the dealership to verify his claim and within minutes, the service rep gave me the good news. This verification would have come up on any Porsche dealers computer. I am actually still under the factory warrantee for one more year, but judging from my experience with warrantee issues covered by factory, I am expecting some fiarly significant resistance when it comes to CPO warrantee issues. Nowhere near has my experience with Porsche been as satisfying as Randall’s rendition of how Lexus treated him. The worst part I am also re-stating is I just can't seem to get a straight answer on what will be covered and what will not be covered once my factory warrantee runs out. One thing for sure is that I will put up a hell of a fight if they try to reneg on something that really should be covered. Randall - Ill look forward to your post RE your covert Op.

Brucelee · 09-09-2005, 07:11 PM

Several comments on the above posts.

The dealer pays Porsche $1500 for the actual insurance part of the warranty.

The dealer also has to incur the cost of inspection and for certain costs associated with bringing the car up to "spec" per Porsche requirements.

Now, after paying those costs, the dealer will charge you whatever they can for this warranty. As you know, the dealer is usually trying to charge above KBB retail for the car.

Now, my major beef is back to the issue of,

WHAT IS MY EXTENDED WARRANTY GOING TO COVER?

For me, that would have to be in writing or I would NEVER buy the car.

I will be very interested in Randalls experience.

Mr. Boone · 09-10-2005, 12:47 PM

I have an appointment with a local dealer for next Wednesday to have my oxidizing windscreen trim replaced under factory warrantee. I will ask them to provide me with a copy of the CPO warrantee details as well. I will post the results.

tonyg · 09-10-2005, 07:36 PM

Quote:

Originally Posted by Mr. Boone

I have an appointment with a local dealer for next Wednesday to have my oxidizing windscreen trim replaced under factory warrantee. I will ask them to provide me with a copy of the CPO warrantee details as well. I will post the results.

When I asked my dealer to provide me with the CPO warrantee he printed out the Porsche N.A. Database screen using my VIN number as a reference - which included the 1. original delivery date 2. an entee indicating that the CPO had been issued 3. the MSRP and 4. effective dates of the original and CPO warrantee. He told me that the CPO warrantee was an extention of the orginal warrantee and the coverage remained the same throught the limit of 6 yrs/100,000 miles. There wasn't a copy of the CPO available - I'll be curious to see what you come up with.