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As a credit card recieving merchant, I can tell you that the cardholder has all the power when he (or she) files a complaint, sends back the merchandise as wrong and has a receipt to prove the company got the merchandise back.
From what you wrote above, I'd say it's time to do this.
To get charges reversed and back on a customer's card is a nightmare for a merchant, and there's chargeback fees too that cannot be credited easily... in fact, I have found it to be totally impossible, even when I prove the customer got the right thing and the customer called the card company and said he made a mistake.
This will send a very clear message to automotion that they have a problem. I would also send a registered letter to the owner (if you can find his or her name) and explain what happened on the site and what went on with the snot nosed kid who hung up on you.
There's simply no excuse for poor customer service, especially when the customer has all the power to chargeback the vendor lots of money and hassles with a credit card company.
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