So I get the wrong Lloy'ds matts...

[Perfectlap]

Placed an order on ************************************************************ for a set of Lloyd's mats, Red with Silver Porsche lettering. Weeks later I get the floor mats. Very nice quality but they are for a 2005 987! And no they don't fit in my 986S.

I get in touch with Automotion and they say it's my mistake according to their order form. They say they will charge me a 25% restocking fee.

I go back and look at my email order confirmation that I received two weeks ago and there is no indication of model year. Just a part number: 914976



I go back to their website to check the part number. I select 986 floor mats and once again I receive the same part number that was given to me three weeks ago. I send this information back to Automotion's customer service department.
Apparently they have a glitch or a bug in their website.

BEWARE...

[70Sixter]

Let us know if they make it right. Or, more importantly, if they don't.

[Burg Boxster]

Sorry you're having troubles.... you'll love the Lloyds mats when you get the correct ones.

Did you let them know of the web-site glitch? I'm sure armed w/ that info they'll waive the restock fee. If not, you may be better off putting them on ebay or selling at a local PCA event for what you have in them. I know I wanted mine right away but had to wait a few weeks - you might just make another Boxster owner very happy [instantly]. We're all (at least all the people I've met) cut from the same cloth and aren't looking to rip anyone off.

Good luck!

[conradtan]

Sorry to hear your troubles. I got mine the same way but they got mine right. Good luck with it.

[Perfectlap]

Apparently its not a glitch. They use the same part number for 986 and 987 Boxsters. And at no point in the whole process are you able to see confirmation of what year floor mats you are requesting. If you made a mistake you won't know it and are screwed. They feel this adequate.

I called the customer service department and some kid who kept referring to me as "my man" said "we process too many orders to give different floor mats different product numbers". The logic of that escapes.
The kid raised his voice, told me I was crazy at one point when I asked him to show me anything that said I ordered 987 mats at the point of sale, and
when I asked him to explain how this is adequate his response was
"have a nice day" followed by the sound of phone that was just hung up.

well I just fired off an email to his manager and Lloyd's customer service rep.
And told them I would be posting this experience on various forums.

Advice: don't hire kids to run a business that sells high end products.

I'm debating whether I should return them or sell them myself.
And actually I prefer the look of the OEM carpet. The Lloyd's seems almost like a wooly shag pile.

[Cloudsurfer]

That sucks. Hopefully (I'm assuming) you paid for them on a credit card. Call them back, and kindly remind them that you'd much prefer to work this out directly than to have to fight it with a credit card chargeback which costs them money and causes them to lose a client.

If they refuse to work with you, call your bank, report to them that the merchandise received was not what you ordered, send the mats back to them via a trackable method, fill out the forms once your credit card bank sends them to you, and you more than likely will not be obligated to pay for them.

I really hate having to settle things in this manner, but due to past experiences, this is why I will ONLY pay for things online with my Citibank credit card.

Good luck.

Patrick

[tombea]

I usually do two things. First I contact USAA to have the charge reversed on my card. As I have been a USAA customer for 44 years and have all of my insurance and some of my investments there I always have the reversal stick. The second thing is to contact the BBB had file a compliant. Sometimes when I use this approach I get a credit from the company and have a credit from when I reversed the charge.

I went to the automation web site and attempted to order the same mats. There is absolutely no way to distinguish the year of the car.

One other thing I sometimes do is do a search(sometimes the BBB has this information) and find the officers of a company and correspond with them. In this case I am going to contact Automation before the purchase and let them tell me what part number I need.

Good luck.

Tom