How to handle this....

[JayG]

yes, start out nice, but a little perturbed. Bump it to the service manager and then the General Manager if needed. Remind them that their mistake not only damaged your car, but could have caused an accident where you and others could have been badly injured or killed

If that get you nowhere, become a VERY squeaky wheel. File a complaint with the Automotive consumer agency, etc. Call Toyota and be really mad

Hopefully they will take care of you right away as it was their major screw up

And of course had it be a Porsche dealer, it never would have happened

[CoBeerToad]

Also remember that the pen is mightier than the sword.

My mother had a dead battery issue with her Eclipse. In and out of the shop at least 7 or 8 times and all they kept doing is replacing the battery. Occasionally, they would say she was not shutting the door all the way, but had nothing to say when it died while at their shop.

She wrote a letter, an actual letter with paper and a stamp, to somebody important at Mitsubishi. I'm not sure who. And they gave her a new Eclipse to replace her 3 year old one.

She's been writing letters to everybody since then.

[BIGJake111]

Originally Posted by CoBeerToad

Also remember that the pen is mightier than the sword.

My mother had a dead battery issue with her Eclipse. In and out of the shop at least 7 or 8 times and all they kept doing is replacing the battery. Occasionally, they would say she was not shutting the door all the way, but had nothing to say when it died while at their shop.

She wrote a letter, an actual letter with paper and a stamp, to somebody important at Mitsubishi. I'm not sure who. And they gave her a new Eclipse to replace her 3 year old one.

She's been writing letters to everybody since then.

I second this, heard alot of lemonade from lemons stories from guys at cars and coffee that wrote letters.