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Also remember that the pen is mightier than the sword.
My mother had a dead battery issue with her Eclipse. In and out of the shop at least 7 or 8 times and all they kept doing is replacing the battery. Occasionally, they would say she was not shutting the door all the way, but had nothing to say when it died while at their shop.
She wrote a letter, an actual letter with paper and a stamp, to somebody important at Mitsubishi. I'm not sure who. And they gave her a new Eclipse to replace her 3 year old one.
She's been writing letters to everybody since then.
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