Top won't open! I Can't even get into service mode!

[Tacoboxster865]

I have searched for a week! Google, YouTube, and this site. I've found hundreds of top issues but none of what I'm having. Maybe I'm not searching the right keywords? Top worked fine until last week. It closed and won't move now. I have checked and rechecked fuses, relays, switches and connections. I don't think the problem is with the top, but with the hatch that opens for service mode and to stow the top. When I press the button to open the top, there's a noise in the back but nothing happens. That lid doesn't open. This morning I took the trunk carpet out to see if I could find anything but the noise is behind the wall, so without the lid opening I'm stuck as to how to find the issue. It's warming up fast here in Tennessee and I don't want to not have the top down! I have a video showing what I'm talking about if someone wants to tell me how to upload that.