How many miles are on your IMS Retrofit?

[Jake Raby]

Originally Posted by Lobo1186

so Jake im a little bit confused now. First, you said that you streamlined the process so that the motivated home garage wrench turner could DIY. But, then you said you don't sell the parts.

So as of right now I can't buy the bearing from you and DIY the project? or can I lol

LN sells the parts... Just because we streamlined the procedure and helped make the last tool doesn't mean that we have to continue selling the parts.. I've been focusing on development and we can't do that if we have to field 20 phone calls a day on how the process is done..

At some point we may go back to selling the parts, BUT not right now as we have too much going on. The support thats required with each kit is tremendous, people make it harder than it has to be.

[mikefocke]

qualify, train and support people in shops that would then be equipped to do IMS kits for owners. By the time they are doing their 3rd or 4th replacement, the questions should be down to almost zero. Maybe the business model of selling to all comers is not the best approach for your business as it takes up too much of your personal time.

I'm not familiar with your staff and their training, how many simultaneous IMSRs can your shop handle at once? How much do you personally have to touch each car? How much delegation are you able to do by now?

Just some thoughts, you don't have to answer them here.