[Jake Raby]

qualify, train and support people in shops that would then be equipped to do IMS kits for owners.

Thats tough to do. The fact is not every shop has a technician that can think outside the box well enough to be tasked with this job. The other challenge is having to deal with customer complaints when a shop we "recommend" or "certify" doesn't meet the customer's expectations. We become too responsible for everything and if I am going to be responsible then I am going to do the work under MY roof.

By the time they are doing their 3rd or 4th replacement, the questions should be down to almost zero.

Usually after the first successful IMSR there are no questions, unless the situation involves a failed bearing where intervention is required that takes a bigger pair of balls to employ.

Maybe the business model of selling to all comers is not the best approach for your business as it takes up too much of your personal time

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That part doesn't take any of my time, my staff can handle that without an issue, but their time can be more productively spent, for sure.

I'm not familiar with your staff and their training, how many simultaneous IMSRs can your shop handle at once?

We can handle two procedures simultaneously, but I never do that because nothing here is about quantity anyway. I have the space to do 10 procedures at once if I wanted, but have no desire for that.

How much do you personally have to touch each car?

I carry out QA inspections at 6 critical points of a normal procedure. I also personally carry out the before and after chassis dyno evaluations for each IMSR equipped Porsche. I then drive each car at least one round trip to and from my facility (83 miles) and inspect for noises and leaks before the vehicle is shipped back home or released to the owner.

How much delegation are you able to do by now?

I could easily delegate 100% of the procedure and QA to my staff, but I refuse to since MY NAME is going in the door jamb of that car after the procedure. My staff is great, they learned this procedure along with me and they co-developed the changes to the procedure as well. The person who does your IMSR under my roof is the same person that assembles M96 engines.

Just some thoughts, you don't have to answer them here.

Very good thoughts, for sure.

I have been planning some one day IMSR training courses at various parts of the country in 2011. After attending the procedure would be very easy to carry out. It all takes time. Lots of time.