Quote:
Originally Posted by maytag
I'm with Q here: you buy the brand, you buy the liability. They wanted the benefit of the brand, but not the liability? That's B.S.
Ther brand's worth nothing if you don't honor the brand's commitments.
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Yeah, I get that side of the argument, too. I have some craftsman tools and it would be nice to just walk into a store with a broken tool and walk out with a new one like I used to be able to do.
Having said that, if Lowe's wouldn't carry it, most likely the brand would have died altogether.
Frankly, I don't understand why they even bothered to carry it. Craftsman was Craftsman because it was the first and only consumer brand to offer a lifetime replacement guarantee. Now, most brands have the same offer. So it's not the brand it used to be, and it doesn't have the loyalty it used to have.
Lowe's is probably not going to see much benefit from it, It's actually competing with it's own Kobalt brand, so really I don't see their logic here.
So, I can forgive Lowe's for not honoring the warrantee for tools they didn't sell. But they're keeping the brand alive, so at least we still have a place to mail in for a replacement. Just my 2 cents. And I respect your side as well.
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