Quote:
Originally Posted by piper6909
Yeah, I get that side of the argument, too. I have some craftsman tools and it would be nice to just walk into a store with a broken tool and walk out with a new one like I used to be able to do.
Having said that, if Lowe's wouldn't carry it, most likely the brand would have died altogether.
Frankly, I don't understand why they even bothered to carry it. Craftsman was Craftsman because it was the first and only consumer brand to offer a lifetime replacement guarantee. Now, most brands have the same offer. So it's not the brand it used to be, and it doesn't have the loyalty it used to have.
Lowe's is probably not going to see much benefit from it, It's actually competing with it's own Kobalt brand, so really I don't see their logic here.
So, I can forgive Lowe's for not honoring the warrantee for tools they didn't sell. But they're keeping the brand alive, so at least we still have a place to mail in for a replacement. Just my 2 cents. And I respect your side as well.  |
Your problem is when did you buy your Craftsman tool? The Craftsman brand was sold to Stanley tools sometime ago, which is why Lowes and other outlets like Ace hardware now carry the brand. I'm sure Stanley made the purchase without any responsibility for warranties issued by Sears. And long before Sears sold the brand, the entire Craftsman line had turned to Asian junk, so they want no parts of what happened before they bought the line.