Torque wrench recommendations?

[Qingdao]

Originally Posted by piper6909

Sears is gone everywhere. Try Lowes. They now sell Craftsman. Maybe you can get a warranty replacement there.

Lowes doesn't honor craftsman warranties. They tell you to mail it in.

I've tried a few stores and eventually gave up with my 1/2" extension.

I think they will accept warranties if you bought it from Lowes, but that seems kind of dirty IMO.

[piper6909]

Originally Posted by Qingdao

Lowes doesn't honor craftsman warranties. They tell you to mail it in.

I've tried a few stores and eventually gave up with my 1/2" extension.

I think they will accept warranties if you bought it from Lowes, but that seems kind of dirty IMO.

Mailing it in wouldn't be a bad option, I guess. How much is a new 1/2" extension vs. the price of postage?

If they didn't benefit from the original purchase, it's hard to hold them responsible for the warranty. So I can't say I blame them for that. But hopefully they will, in fact, accept warranties for the ones they sold. But then you'd probably have to produce a receipt, whereas you never had to when Sears had them.

[Qingdao]

Originally Posted by piper6909

Mailing it in wouldn't be a bad option, I guess. How much is a new 1/2" extension vs. the price of postage?

If they didn't benefit from the original purchase, it's hard to hold them responsible for the warranty. So I can't say I blame them for that. But hopefully they will, in fact, accept warranties for the ones they sold. But then you'd probably have to produce a receipt, whereas you never had to when Sears had them.

Not worth my time to mail it. It sits in my tool box at work... broken.


Shouldn't have bought the brand if you couldn't accept the responsibility. Craftsman has always had a premium price; that price should reflect the service. I shouldn't have to keep track of receipts for all my tools for the higher price. Just like I expect the Snap on man to show up and prostrate himself before me.