Dealership scratched my car

[Ch4114]

Update. They picked the car up last Monday. He took it to a detailing shop rather than back to the dealership at my request. I had the car back Wednesday and I am pretty happy with the results. The scratch on the trunk and the one on the right side of the hood are gone. The deep one on the left side still has a faint ghost of the scratch. However the guy was very thorough. He took out enough scratches that weren’t caused by the monkey with the dirty rag to more than make up for the one that didn’t come out completely. He was obviously very cautious with the amount of cutting he was doing as to not burn through the clear.

I try to avoid service departments at all costs. Unfortunately I couldn’t get a PST plugged into the car anywhere else. Luckily, there is a second dealership in my area who will get the call if I am in that situation again. However, I will be the only one who washes the car as long as I own it.




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[Starter986]

Awesome! Post some pics of that beaut!

[maytag]

Originally Posted by Ch4114

I try to avoid service departments at all costs. Unfortunately I couldn’t get a PST plugged into the car anywhere else. Luckily, there is a second dealership in my area who will get the call if I am in that situation again. However, I will be the only one who washes the car as long as I own it.

I understand that response. Boy do I!
But.... maybe there's another perspective worth considering?

In my line of work, problems occur. Shtuff happens. Sometimes due to circumstances beyond control, and sometimes due to mistakes on the part of an individual.

I tell my people all the time that how we respond when those things occur is what defines us. "A problem is an opportunity to improve a relationship".

It seems that the dealership has done all they possibly could to make it right. You've even suggested yourself that they were very thorough, not just going through the motions.

Perhaps then, they showed you the culture there? And, perhaps, they deserve another chance, because of the way they handled a bad situation?

Just a thought. No judgement. I won't use my local jaguar dealership either, after an experience not entirely dissimilar to yours. So I get it.

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