third raditor hose question

[Anker]

Unfortunately this is a common story. If you are a small business owner with high ethical standards and a "I trust you until you screw me" attitude, you will eventually run into customers who take advantage of you and make you miserable. I tried that approach and basically gave the money back to any customer who claimed to have a problem. I then ran into a couple who I knew had no problem but still complained. Finally decided it wasn't worth the aggravation.

I know of several others who went through exactly the same experience.