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Sorry for your loss, I hope you get it back.
I've had 2 insured losses with FedEx and both paid. The first one was my bicycle which I have shipped cross country several times. FedEx paid for my replacement rental under the insurance and ultimately found my bike and returned it to me. The reason it got lost was that the shipping label came off the box somewhere along the way. Since that instance I have always bought insurance for my valuable shipments. 2 weeks ago I had a shipment that I packed as carefully as I could, but the item got damaged in transit. FedEx made good on that one too.
I don't know how UPS works, but FedEx has an outsourced lost and found company in Utah and everything "lost" in shipping goes there and they try to match each package up with the right owner.You should try to speak with higher-up supervisors at UPS and see what you can find out about their lost and found procedures. If you are lucky, you may get a hold of someone who will work the system and maybe find your exhaust.
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