IMS Bearing -- Be careful when specifying a replacement

[Boxtaboy]

Technically, I don't think the shop is in the wrong because you didn't specify you wanted a specific type of LN Bearing. If the shop knows they don't have the upgraded tooling to install the Pro model, they won't come out and tell you that option cause you only specified a LN. Is it totally honest, no- but let's be realistic...not everyone is, and they have to make money. It's like asking a dealer to use Mobil 1 to change your oil. If you don't specify 0w-40, they can fill with Mobil 5w-50 if they got that in stock for cheap, and still would've followed your orders.

Do you have a right to be upset though?- yes, but you're part to blame too for finding out the difference after the fact. The shop's job is to complete jobs, not consult you for the best option necessarily. Would it be nice if they did?...yeah

[JayG]

Originally Posted by Boxtaboy

Technically, I don't think the shop is in the wrong because you didn't specify you wanted a specific type of LN Bearing. If the shop knows they don't have the upgraded tooling to install the Pro model, they won't come out and tell you that option cause you only specified a LN. Is it totally honest, no- but let's be realistic...not everyone is, and they have to make money. It's like asking a dealer to use Mobil 1 to change your oil. If you don't specify 0w-40, they can fill with Mobil 5w-50 if they got that in stock for cheap, and still would've followed your orders.

Do you have a right to be upset though?- yes, but you're part to blame too for finding out the difference after the fact. The shop's job is to complete jobs, not consult you for the best option necessarily. Would it be nice if they did?...yeah

Bullshyt

A good shop absolutely should be recommending and discussing with you the options and what they feel is the best option for your needs

They should tell you exactly what they will be doing and what parts they will be using. Using your example of an oil change, they must ask and let you know the options and what oil they will be putting in

The ultimate decision is yours, not the shop

Case in point
I just had a torn CV boot and my mechanic gave me 3 options
1- replace the boot and rebuild the CV
2 - replace the axle with an aftermarket one
3 - replace the axle with a factory one

He gave me the costs ans well as the pros and cons of each choice and I decided on how I would spend my $$

[Boxtaboy]

Originally Posted by JayG

Bullshyt

A good shop absolutely should be recommending and discussing with you the options and what they feel is the best option for your needs

They should tell you exactly what they will be doing and what parts they will be using. Using your example of an oil change, they must ask and let you know the options and what oil they will be putting in

The ultimate decision is yours, not the shop

Case in point
I just had a torn CV boot and my mechanic gave me 3 options
1- replace the boot and rebuild the CV
2 - replace the axle with an aftermarket one
3 - replace the axle with a factory one

He gave me the costs ans well as the pros and cons of each choice and I decided on how I would spend my $$

No, your whole assumption is that he went to a good shop. If so, then yeah, those things apply. The shop still did install a LN bearing as instructed. It just didn't act as a good shop in good faith to ask him if he wanted the pro bearing installed.