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I don't get it. When I worked in the service dept of a dealer. Ca. in the 80's my estimate was the price unless I called the owner and got his approval for additional work. That approval needed to be heard by a second person. If that didn't happen the customer only paid the estimate. Period. If the car needed more work either the customer paid or it wasn't done. I could never call someone back and say ooppps I didn't get the price right so I need more money to do the same amount of work. I would get laughed at and hung up on.
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