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The fair thing in that situation is to offer the customer a fair discount on the unanticipated item, either giving the customer 1/2 or all of the labor cost. That's what I do, and I tell my customers up front what my policy is. Personally I am in the 100% off the labor cost camp.
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2004 Boxster S Silver - FUNTOY
2002 Boxster Base Guardsy Red - FUNBOX
1987 Caterham Super 7 1700 Supersprint
2009 Mercedes Benz CLK 350 convertible
1941 Dodge Luxury Liner Coupe
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