Quote:
Originally Posted by Anker
The fair thing in that situation is to offer the customer a fair discount on the unanticipated item, either giving the customer 1/2 or all of the labor cost. That's what I do, and I tell my customers up front what my policy is. Personally I am in the 100% off the labor cost camp.
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I'll throw a ton of free labor at an unanticipated extra if customer will simply cover parts since I'm already in there.
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'04 Boxster S 50 Jahre 550 Spyder Anniversary Special Edition, 851 of 1953, 6-sp, IMS/RMS, GT Metallic silver, cocoa brown leather SOLD to member Broken Linkage.
'08 VW Touareg T-3 wife's car
'13 F150 Super Crew long bed 4x4 w/ Ego Boost
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