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Old 02-28-2006, 10:11 AM   #1
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GAHH top question...

Now that GAHH is a paying sponsor, do they have a representative as a member on the forum?

I have one of the Boxster tops installed that has the issue with the window separating from the top. But I purchased it and had it installed through a local shop that deals in convertable tops. I wanted to see what the policy was on these under warranty and how to go about having it replaced. I know almost half of the cost of the top was in the installation and I don't want to have to pay close to $700 for a replacement to be installed. Any help would be appreciated.

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When people risk their lives, shouldn't it be for something very important?
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Old 02-28-2006, 10:24 AM   #2
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Does this happen to all the tops still? or have then been updated? I am looking to put in the glass top soon. Also how is the vision compared to the plastic?
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Old 02-28-2006, 10:26 AM   #3
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I doubt they read the threads. When I last visited with them, and before they signed up for sponsorship, they never knew this forum existed.

Call them and talk with them about a free replacement. I'm sure they'll make it right ... Lord knows you'd begin to complain loud and long here on this forum if they didn't, and I wouldn't blame you a bit!

From what I heard, it was only the first tops that did this and they corrected the problem and fixed those tops that reported the problem. You should report it as well.
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Old 02-28-2006, 10:30 AM   #4
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I'm guessing I would have to contact the shop that I got it from about a replacement because they are the ones that placed the order. My concern is that the shop might try to gouge some money out of me that i'm not sure if GAHH will cover or not. I figured now that they are a sponser that they might answer customer concerns on here.
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http://www.thecarspace.com/photos/8/...1481113d25.jpg
When people risk their lives, shouldn't it be for something very important?
Well, it better be.
But what is so important about driving faster than anyone else?
Lots of people go through life doing things badly. Racing's important to men who do it well.
When you're racing, it's life. Anything that happens before or after is just waiting.
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Old 02-28-2006, 10:40 AM   #5
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Boxster Glass Window Top

WE HAD RESOLVED THAT PROBLEM AT LEAST 4 MONTHS AGO. PLEASE CONTACT US IMMEDIATELY IF YOU ARE HAVING A PROBLEM! WE WILL TAKE CARE OF IT ASAP, AT NO EXPENSE TO YOU.
800-722-2292 OR 818-767-6242

JACK

Quote:
Originally Posted by Porschekid
Now that GAHH is a paying sponsor, do they have a representative as a member on the forum?

I have one of the Boxster tops installed that has the issue with the window separating from the top. But I purchased it and had it installed through a local shop that deals in convertable tops. I wanted to see what the policy was on these under warranty and how to go about having it replaced. I know almost half of the cost of the top was in the installation and I don't want to have to pay close to $700 for a replacement to be installed. Any help would be appreciated.
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Old 02-28-2006, 10:41 AM   #6
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Boxster Glass Window Top

NO IT DOES NOT. THERE WAS A PROBLEM MANY NOTHS AGO, BUT HAS DEFINITELY BEEN 100% RESOLVED!


Quote:
Originally Posted by TriGem2k
Does this happen to all the tops still? or have then been updated? I am looking to put in the glass top soon. Also how is the vision compared to the plastic?
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Old 02-28-2006, 10:42 AM   #7
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Boxster Glass Window Tops

YES, YOU ARE CORRECT. THAT OLD PROBLEM HAS BEEN RESOLVED, AND IF THERE IS EVER A PROBLEM, WE WILL ALWAYS TAKE CARE OF IT AT NO EXPENSE TO YOU.
OUR TOPS ARE 100% GUARANTEED.

JACK (800)722-2292


Quote:
Originally Posted by RandallNeighbour
I doubt they read the threads. When I last visited with them, and before they signed up for sponsorship, they never knew this forum existed.

Call them and talk with them about a free replacement. I'm sure they'll make it right ... Lord knows you'd begin to complain loud and long here on this forum if they didn't, and I wouldn't blame you a bit!

From what I heard, it was only the first tops that did this and they corrected the problem and fixed those tops that reported the problem. You should report it as well.
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Old 02-28-2006, 10:44 AM   #8
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JUST GIVE US A CALL: 800-722-2292 OR 818-767-6242, ASK FOR JACK

Quote:
Originally Posted by Porschekid
I'm guessing I would have to contact the shop that I got it from about a replacement because they are the ones that placed the order. My concern is that the shop might try to gouge some money out of me that i'm not sure if GAHH will cover or not. I figured now that they are a sponser that they might answer customer concerns on here.
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Old 02-28-2006, 10:46 AM   #9
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WOW, I AM IMPRESSED WITH GAHH's QUICK RESPONSE!!!

I wish all vendors were like this.

We have good sponsors. Good job Brucelee!
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Old 02-28-2006, 10:53 AM   #10
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Thanks for your response... I called and left you a voicemail with my phone number.
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When people risk their lives, shouldn't it be for something very important?
Well, it better be.
But what is so important about driving faster than anyone else?
Lots of people go through life doing things badly. Racing's important to men who do it well.
When you're racing, it's life. Anything that happens before or after is just waiting.
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Old 02-28-2006, 11:24 AM   #11
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Very impressive customer service
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Old 02-28-2006, 11:29 AM   #12
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How much do the GAHH tops with glass window run? How much did members of this forum pay? Also what is the cost of installation?

Thanks,
James
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2001 Boxster Artic Silver / Black Interior
-GT3 Front Bumper w/ Lip
-Side Skirts
-Gemballa Exhuast and Cats
-O.Z. Racing 18" Wheels
--18X8.5Front 18X10 Rears
-Michilen PS Tires 225/40/18 & 285/30/18
-5mm Rear Spacers
-Porsche Door Sills
-H&R Springs
-Powerflow Intake
-B&M Short Shifter
-Pioneer Avic-F90BT Navigation
-Focal Polyglass 165VR3
-Alpine PDX 5 Amp
-Bose OEM Subwoofer & Midrange
-Audio Controld DQXS (DSP)
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Old 02-28-2006, 11:43 AM   #13
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I got a response back on the phone already and it sounds like they are basically taking care of everything. I am impressed so far... Jack couldn't have been a nicer guy. It sounds like they really stand by their product quality. I will keep everyone updated.
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When people risk their lives, shouldn't it be for something very important?
Well, it better be.
But what is so important about driving faster than anyone else?
Lots of people go through life doing things badly. Racing's important to men who do it well.
When you're racing, it's life. Anything that happens before or after is just waiting.
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Old 02-28-2006, 11:46 AM   #14
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Quote:
Originally Posted by TriGem2k
How much do the GAHH tops with glass window run? How much did members of this forum pay? Also what is the cost of installation?

Thanks,
James
My installation cost was around $700 if I remember correctly. The top w/ glass window is listed around $1000 right now on GAHH's website... http://www.gahh.com/advanced_search_result.php?search_in_description=1&keywords=boxster&osCsid=bb84e9b6cf4fcb033e0a1f490f740e6e

There are also some dealers on Ebay selling GAHH's products.
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http://www.thecarspace.com/photos/8/...1481113d25.jpg
When people risk their lives, shouldn't it be for something very important?
Well, it better be.
But what is so important about driving faster than anyone else?
Lots of people go through life doing things badly. Racing's important to men who do it well.
When you're racing, it's life. Anything that happens before or after is just waiting.
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Old 02-28-2006, 02:52 PM   #15
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I'd like to hear how this follows thru to the end.....If they make good, they'll get my business no doubt....Good customer service so far tho!
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Old 02-28-2006, 05:15 PM   #16
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Nice job Jack!

Welcome aboard!!!!!


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Old 03-01-2006, 04:12 PM   #17
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Any Dallas/FT. Worth area installers??

Jack,
I tried to call but went to your voicemail. Do you have any authorized Dallas/Ft. Worth, Texas area installers?? Is there a discount if you mention the board? Thanks,
Mike
navarro@flash.net
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Old 03-02-2006, 08:10 PM   #18
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Gahh

Had a new glass top installed by GAHH.
Window split two weeks later - GAHH fully replaced with new process - no complaints.
Jack is fair and square.
BTW - my car is in Feb Excellance GAHH ad.
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Old 03-03-2006, 02:30 PM   #19
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how did you window split? while putting it down? that is concerning...

doc
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Old 03-03-2006, 05:13 PM   #20
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Sorry - to be more specific the window grommet separated from the canvas material.

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