Very common even at dealership level we would run into the same issues. I had to write techs up that did not torque wheels to get the point across, and even then the techs would slam the lugs hard and follow up with a torque wrench. Why even bother that point. But some actually think using a torque wrench is to make sure the lug nuts are tight!
Its funny how something so simple cannot conveyed to some people.
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