Blown Engine

[choeglund]

Originally Posted by Brucelee

... I am not happy with the way Porsche seems to suspect folks who show up with blown motors...

In dealers defense, they see a lot of blown engines that are caused by abuse. When replacing engines under warranty, I'm sure dealers get a fair bit of scrutiny from PCNA. They need to make sure they get reimbursed so they ask questions and check OBD. Some dealers may cross the line into disrespectful interrogation. If that happens, talk to Service Manager, rip them on the surveys, or go to a different dealer. But you can't expect them not to ask any questions when they are footing the bill.

[fab]

If this happen to me I would sell it fast as I can after the repairs are done because.
1. Once you get the car back it will be stored for the winter and you'll never really know if it runs better/worse until you take it out of storage.
2. Your wife feelings- Having that awful feeling if you are going to break down doesn't make it any fun driving the boxster.
Sell... sell... sell.....just my 2 cents.
Good luck on whatever you decide on

[Brucelee]

Contrast story.

I have a Lexus I bought used recently. I had some concerns and took it in for a diagnostic. The car is way out of warranty but I know the guys at the dealership and they serviced this car since it was new.

They spent a couple of hours on the car, told me it was finde gave me a Lexus loaner for the day. Got a nice free latte in their lounge, valet guys washed my car when they gave it back to me.

They charged me zero and thanked me for my business.

That is customer service and I am a customer for life because of it.

The Boxster is a car deserving of a better dealer network and manufacturer.

IMHO.

[Dr. Kill]

Originally Posted by Brucelee

Contrast story.

I have a Lexus I bought used recently. I had some concerns and took it in for a diagnostic. The car is way out of warranty but I know the guys at the dealership and they serviced this car since it was new.

They spent a couple of hours on the car, told me it was finde gave me a Lexus loaner for the day. Got a nice free latte in their lounge, valet guys washed my car when they gave it back to me.

They charged me zero and thanked me for my business.

That is customer service and I am a customer for life because of it.

The Boxster is a car deserving of a better dealer network and manufacturer.

IMHO.

This is an excellent contrast to my continued bad experiences with Paul Miller Porsche here in NJ.

If I am not mistaken, the unusually good Lexus experience is one of the pillars of their business model. I love my Boxster and have been a Porsche fan for most of my life, but this sort of thing would prompt me to consider a Lexus when it is finally time to give up my Box.

[nickg]

Originally Posted by Dr. Kill

This is an excellent contrast to my continued bad experiences with Paul Miller Porsche here in NJ.

If I am not mistaken, the unusually good Lexus experience is one of the pillars of their business model. I love my Boxster and have been a Porsche fan for most of my life, but this sort of thing would prompt me to consider a Lexus when it is finally time to give up my Box.

yuppthey act as if they are doing me a favor when i go there...needless to say, they don't get my buisness at Miller either

[Dr. Kill]

Originally Posted by nickg

yuppthey act as if they are doing me a favor when i go there...needless to say, they don't get my buisness at Miller either

Who do you use then? I have just gone to Powertech for everything so far, they are fantastic, but if it is a warrantee item, then I need to go to a dealer. Have you found a good one? I have heard rumors that the dealership in Newark is good. Of course, that would require going to Newark…

[nickg]

Originally Posted by Dr. Kill

Who do you use then? I have just gone to Powertech for everything so far, they are fantastic, but if it is a warrantee item, then I need to go to a dealer. Have you found a good one? I have heard rumors that the dealership in Newark is good. Of course, that would require going to Newark…

having been into porsches for a long time and seen Powertech's work over the years...I would NEVER go there...
I bring my car to Newton Motorsports, the service manager is nice and they don't kill me. When it is out of warranty I will likely use Haupt Strasse motors in Harriman NY (it is not too far from me or you really) He is a trained Porsche master tech, has a pst2 and is fair to deal with...you should call him, you would save a bunch from Powertech I suspect. (845)783-1425. (I had a bad experience with Powertech years ago...with my 914..and then again with my 77 911s..they swapped motors in my car...and then told me my motor was bad(it was fine and I had the serial number, when I got it back after they said it was bad...it was not the same motor.
That and they totally misrepresent cars they sell routinely...like the yellow 914 2.0 they just sold saying it was a low mile un molested car...never painted or modded..I saw that car run at lime rock..I knew the prior owner ...it had lots of work...including a new passenger quarter..but they said it was ALL original..yea to creative coach works spray booth....

[pbanders]

I have owned or currently own Porsche, BMW, Infiniti, Honda, Toyota, and Ford. Of those manufacturers, the only one who had exceptional customer service was Infiniti. I always got a free loaner car, which was a new Infiniti, every time I took the car in for service. I was always treated like I owned the most expensive model of Infiniti, when in fact, I owned the cheapest. The car's quality was fantastic - none of the continuous, niggling problems I've come to expect as normal from BMW and Porsche, and certainly, none of the major issues such as engine failures, tranny failures, and chassis problems.

Toyota's service is good, but it's more of an impersonal mill, with so many cars in for service, not unlike Ford. I've had reasonably good experiences at BMW and Porsche service, but they're closer to Ford and Toyota than to Infiniti. My BMW's quality of service went up dramatically, once my car was out of warranty and I started going to a local BMW shop that knows how to treat their customers.

Fact is, that despite these problems, we put up with it because at the end of the day, an Infiniti or a Toyota doesn't begin to offer the driving experience of a BMW or a Porsche. I've driven most of the "sporty" Infiniti's and Lexus's and IMO it's not what I want in a driver's car.

[Poorshoesless]

Originally Posted by Brucelee

Contrast story.

I have a Lexus I bought used recently. I had some concerns and took it in for a diagnostic. The car is way out of warranty but I know the guys at the dealership and they serviced this car since it was new.

They spent a couple of hours on the car, told me it was finde gave me a Lexus loaner for the day. Got a nice free latte in their lounge, valet guys washed my car when they gave it back to me.

They charged me zero and thanked me for my business.

That is customer service and I am a customer for life because of it.

The Boxster is a car deserving of a better dealer network and manufacturer.

IMHO.

Same here, my 96 LS400 was stalling everytime we stop at a red light. Took it to Germain Lexus and they replace the ECU and give me a loaner. No charged even after the warranty has past for about two years. Go figure!

[Chills]

My DD is a Hyundai Elantra and whenever I take it to the dealer to get warranty work or maintenance done the always give me a loaner car as long as I call a few days in advance. They also treat me very well, even though the car is 6 years old and pretty much the cheapest type car in the lot.

If Hyundai can give customer service like that then a Porsche dealership had better as well.

[Bambino Don]

Originally Posted by Brucelee

Contrast story.

I have a Lexus I bought used recently. I had some concerns and took it in for a diagnostic. The car is way out of warranty but I know the guys at the dealership and they serviced this car since it was new.

They spent a couple of hours on the car, told me it was finde gave me a Lexus loaner for the day. Got a nice free latte in their lounge, valet guys washed my car when they gave it back to me.

They charged me zero and thanked me for my business.

That is customer service and I am a customer for life because of it.

The Boxster is a car deserving of a better dealer network and manufacturer.

IMHO.

I am treated at Aberdeen Porsche the same way you were treated at Lexus, but i got to watch a cdvd regarding the Carrera gt getting built so i win.

Ive had two visits where money hasnt changed hands and ive had a result.

i ask them not to wash my car though.

The reason must be population, we have a smaller population which even though we are very expensive to live in aberdeen and there are loads of porsches, there cant be too great a demand on OPC here.

James