Body kit has arrived!

[insite]

this really just sounds like the standard runaround to me. these placed just don't take the time to sit down & schedule their resources. chances are that some other projects took more time in the booth than anticipated & your car got slid out to the right. this shop does have an outstanding record & reputation for the quality of their work. i have no doubt they'll get it done & it will look superb.

if i were you, i'd plan on going to work tomorrow.

Originally Posted by Hawkeye71

It just seems like every time I talk to Jay he sounds like he's not sure what's going on or he tells me he's gonna do something and for some reason it doesn't get done.

I'm with you on the gel coat not taking paint thing myself. I've seen many kits on customer cars and have even installed a few. (As far as bolting them on not painting.) This was one of the cleanest I've seen. I think it's just behind schedule and he's giving me excuses. I'm hoping that's all it is anyway. Just wish he would tell me if that's the case.

If it's not ready Friday after I took time off and after I was assured it would be, I might be hitting you up on the offer to go over and take a look at it for me. I'll be more then happy to pay you for your time!!

[Johnny Danger]

Hawkeye71,

I hold a PH.D (a degree in pain and headaches) in body kit therapy . I have a colleague in Georgia named Roscoe if you feel the need for counseling (he also handles NASCAR addiction and chewing tobacco hypnosis) . However, what your experiencing is normal for this kind of project. As I said before, nothing is ever straight forward with these kits, and the timeline for completion is always stretched out. I suspect that Magnum senses your high standards and their trying in earnest to do an excellent job. Just be patient and see how things go. Baby steps !!

[Stroked & Blown]

Same deal for my 996 TT bumper. Although I dropped it off at the beginning of the winter, so I didn't care that it took 4 months to complete. Free winter storage.

[Hawkeye71]

Well guess what?? I just got an email from Jay at 8am THIS morning telling me the car will not be ready! I did not hear from him yesterday as he said if there were any problems he would contact me then. So I just lost a day of work and will have to lose another when and IF the car is ever done! He asked me the best # to call me to go over some things. As soon as I get the call IF I get a call, I'll let everyone know what other excuse he has for me!

It's not so much the length of time it's taking but the fact of them being in business as long as they have and not knowing when a project will be done. Like I said before I've owned a performance shop for 8 years and if I told a customer that their car would be ready at a certain date, it would have been even if I had to work till 2 in the morning every day to get it ready! I guess my word and level of professionalism is a good bit high then theirs!

[Johnny Danger]

Originally Posted by Hawkeye71

Well guess what?? I just got an email from Jay at 8am THIS morning telling me the car will not be ready! I did not hear from him yesterday as he said if there were any problems he would contact me then. So I just lost a day of work and will have to lose another when and IF the car is ever done! He asked me the best # to call me to go over some things. As soon as I get the call IF I get a call, I'll let everyone know what other excuse he has for me!

It's not so much the length of time it's taking but the fact of them being in business as long as they have and not knowing when a project will be done. Like I said before I've owned a performance shop for 8 years and if I told a customer that their car would be ready at a certain date, it would have been even if I had to work till 2 in the morning every day to get it ready! I guess my word and level of professionalism is a good bit high then theirs!

I would be more concerned if this project had been turned around within the very short time frame that they had initially quoted you - than things taking more time in order to get them right . Remember, what Dr. Leo Marvin told Bob, "baby steps" !

[insite]

hawkeye71 -

you seem to be the only one surprised by this.

with shops like this, i find the ones that do the best work & i accept the fact that their ability to schedule jobs & communicate to my liking will be severely compromised. these guys do GREAT work. the industry sucks at customer service. relax. don't schedule another day off until they call you to come get the car.

[boxster6354]

Originally Posted by Johnny Danger

I would be more concerned if this project had been turned around within the very short time frame that they had initially quoted you - than things taking more time in order to get them right . Remember, what Dr. Leo Marvin told Bob, "baby steps" !

If I had to do it over again I would not mind a month wait if needed.

I had dropped my Box off at a shop with good standings and they quoted me three days +/- 2 to place and paint my body kit of front bumper rear deck lid and spoiler along with side skirts.

Called me to pick up on the third day as promised and the work and fit was crap, had to have them go back over a few time to make it "almost" right.

They did not even do a pre-fit before painting!

Count your blessings that they are taking their time it will pay off in the end.

[Hawkeye71]

Well after not getting a call from Jay at 10 I called and asked to talk to him. He was with a customer so I asked to talk to his manager.

They gave me Adam. I explained the problem to him and he told me he would look into it and that he did know of the problems they were having with the car but did not realize Jay had let it go this far.

He called me back in about 30-45 minutes and he explained to me that what the problem was was not in the fit of the kit but when they sprayed the kit it had little pin holes in it. So they were having to go back over it to fill the holes and re primer. He also told me that if it would have been him he would not have told me it would have been ready unless he had looked at the finished product.

Adam said he would be handling it and that it WOULD be painted today for sure! He also said that after it was done we could work out something about getting it to me without me having to take more time off work.

All this sounds good.

Let me clear something up, I do not mind the time it takes to do the kit as I explained to Adam. What I do mind is the fact I was told 2 times that it would be ready on Friday and taking the time off work, and it was not. In Jays defense Adam told me that he left Thursday and it was supposed to have been painted when he came back into work. Which I understand but that does not excuse his assumption that it would be ready. He should not have given me a pick up time if he even had an idea it would not be ready. He had all day Thursday to call or send and email to inform me that it might not have been.

Adam told me that he would call me Monday as soon as he could to up date me on the car. He also told me the pinholes were in the quote as prep so they would not be charging me for that.

I don't mind waiting as long as I know whats going on and when given a time and day to pick it up it's ready to be picked up.