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Old 05-01-2019, 12:55 PM   #1
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Dealer won't give me maintenance records?

The person I bought my 03 Boxster from had it serviced at the local Porsche dealer. I called them and told them I bought the car and wanted a copy of the service records. They wouldn't give them to me because they were in the prior owners name.

Anyone have any thoughts as to how I could get them?
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Old 05-01-2019, 01:08 PM   #2
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Download mycarfax to your phone and enter your VIN. There is no charge. I had the same issue with my dealer.
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Old 05-01-2019, 01:09 PM   #3
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Ask the PO to call the dealership and give them permission to release the records.
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Old 05-01-2019, 01:12 PM   #4
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Originally Posted by Finnegan View Post
Ask the PO to call the dealership and give them permission to release the records.
YEP...
the same for me one the last couple I tried the research on...
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Old 05-01-2019, 03:38 PM   #5
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Local? I would walk in. I understand they don't want to hand them out for security reasons. I've always found them happy to read off the last few (date/miles/service) and search for specific items - clutch replacement, etc.
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Old 05-01-2019, 06:27 PM   #6
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The records will have PO's address on them. Dealer won't want to give that out unless they've gotten permission first.
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Old 05-01-2019, 07:27 PM   #7
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Originally Posted by Paul View Post
Download mycarfax to your phone and enter your VIN.
+1

This has worked for me when qualifying a vehicle. Always had dealer records, either from the PO or the dealer, upon purchase.

TO
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Old 05-02-2019, 10:44 AM   #8
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Quote:
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Download mycarfax to your phone and enter your VIN. There is no charge. I had the same issue with my dealer.
I like mycarfax.
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Old 05-02-2019, 11:17 AM   #9
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Originally Posted by husker boxster View Post
The records will have PO's address on them. Dealer won't want to give that out unless they've gotten permission first.
I was told this by the dealer when I tried to get the records for my 986.
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Old 05-02-2019, 12:52 PM   #10
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It's a law, that's why some dealers won't give the records to you.

Drivers Privacy Protection Act

Not really sure if it's that big of problem but dealers dont want to get in trouble so they dont take chances. All it takes is that one jerk. We even got new titles on every trade in so no previous info was on title.
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Old 05-02-2019, 10:47 PM   #11
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Ask the dealer to fill out the service records book.
That way they are only giving you the car info, nothing else.
It might help to buy the book from the parts dept
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Old 05-03-2019, 11:15 AM   #12
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When I bought my 2006 BMW several years ago from the dealer that had sold it to the original owner I asked for the service records. The service manager made paper copies of all the records and simply used scissors to remove the previous owner's private information. Wasn't a problem at all.
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