Durametric Won't Connect

[particlewave]

I did a google search, but none of the results addressed my issue.

I had a Gen1 cable and version 5 of the software, both of which worked fine. I sold that cable and bought a used Gen2.

Now the Gen2 Cable and latest version of the software won't connect to anything but the alarm module.
Laptop specs meet and exceed recommendations, tried it with the power adapter plugged in, tried reseating the cable, restarting computer, checked drivers...all good.

Any ideas before I contact Durametric?