As close as it gets: IMS Save!

[Giller]

Originally Posted by Series9

The customer has a receipt for the work that says "NO WARRANTY DUE TO DEBRIS FOUND FROM A FAILING BEARING".

This is a case of doing the best we could given the customer's financial parameters. It was either try to save it or part out the car. The customer was fully informed when he made the decision to proceed.

I feel good about the work we did and I stand by our decisions. I run an honest shop that respects my customers.

If he sells the car and presents the paperwork for the bearing to a prospective buyer, the buyer will see documentation of what happened.




AND, I've been pre qualifying cars since before the LN "code of conduct" even existed. This car passed visual inspection of the pan and filter, and passed the cam timing check with the laptop before I started work.

I'm thinking I remember now why I don't post here very much......

Thinking that's a very fair way to do it as some clients don't have the financial resources to do it up 'the official way'. My concern - would it not also make sense to stamp it right on the car somehow? Someone could get this done and then quickly flip the car. If they don't present the paperwork, how would the new buyer know? Or am I missing something?