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Ignoring the less salient, less thoughtful, or just plain rude posts-
Sorry about your experience, hope those limited edition CL wheels don't have their paint jacked up, but I think the lines of liability are pretty clear if they did, surely the dealer would have the inside track on acquiring some replacements...
I started off just using the dealer for service, and in general was pleased with everything but the price. However, I did notice that sometimes I got the white glove treatment, sometimes not so much. I bought a set of service covers ander started putting them on prior to leaving the car, just as a hint. Seemed to work.
I've noted in the past that if I made a point to clean my other cars before taking them in for service, they came back cleaner, but if they were piled full of stuff or dirty from use, the service people seemed to assume I didn't give a shirt about how they left it when finished.
Meeting the actual service people rather than the service advisor seemed like a good idea, and certainly resulted in learning more about the car, but did nothing to improve the condition at pickup, maybe b/c I'm not good at playing the "rich ahole that's going raise cain if his car isn't perfect."
Try the friendly method first. "Mr service mgr, I'm afraid you forgot to finish cleaning up the car after the recent service, and I appreciate your working me in quickly, so maybe your guys were rushed that day, but in this case it may cause actual damage rather than just a temporary cosmetic problem. I know you want to keep your impeccable reputation intact, and it would be embarrassing for me if I had to ask Mr Strong to replace my wheels when we have lunch together Wednesday, so is there any chance you could send a runner out to my office to pick up the car and handle this while I am a work?"
Or something like that.
BOL
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Hybrid Mode
