Warranty Direct is screwing me over on an engine loss Beware of Warranty Direct - 986 Forum - The Community for Porsche Boxster & Cayman Owners

der Geist · 12-21-2007, 01:18 PM

1st- ask to speak to a supervisor.

Give them a copy of this link.

Tell them you are going to post a copy of their denial on not only every Porche Board but every Benz, Vette, Audi, Honda, etc you can think of. My guess is they will pay up rather than risk that much bad publicity.

jmatta has real good advice too. A letter from an attorney would be the cheapest way of resolving this at this point. Arbitration fees are never recoupable. The whole point of getting someone to agree to arbitration is to keep the matter out of court. Sending a letter from an attorney will show them you are not afraid of spending the money on arbitration.

saaber · 12-21-2007, 01:24 PM

Quote:

Originally Posted by der Geist

Tell them you are going to post a copy of their denial on not only every Porche Board but every Benz, Vette, Audi, Honda, etc you can think of. My guess is they will pay up rather than risk that much bad publicity.
.

This is an awesome idea because one would think they would rather forego the fight with you over one incident than get their name blacklisted all over the internet. Double check with your attorney re: slander laws before you actually do it though. Threatening it should be fine IMO.

Paul · 12-22-2007, 05:17 PM

Never waste your time negotiating with someone who does not have the power to say: "Yes."

Find someone that can say: "YES" and tell him you want to give them 1 more chance before you hire a lawyer.

Brucelee · 12-22-2007, 06:06 PM

I am not sure hiring a lawyer will help, unless it is to assist in the arbitration hearing. Usually, if you agree to arb, you need to follow through.

thenavarro · 12-22-2007, 06:38 PM

Thanks for the comments so far. I'm definitely taking in all the advice and trying to come up with the best strategy to proceed.

Mike

Perfectlap · 12-22-2007, 07:02 PM

rather than spend the $1000 on a arbitration proceeding....spend the money on a single full page advertisement in Excellence magazine. Have a graphics shop make the advertisement and pdf it to Warranty Direct before running the ad.
And look into runnng the ad on Bimmer magazine, Road and Track, etc.

I'm the sort of person that can take no for an answer but it will cost you...

rick3000 · 12-22-2007, 07:10 PM

You may need to spend some money, but don't get ahead of yourself. You may be able to resolve the entire thing by calling them up and possible threatening them, or involving the government free of charge. If those don't work then you may have to spend some money. But I think talking to a supervisor, and threatening them will probably get it resolved.