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JD Power Survey
JD Power's methods are suspect. They claim to have contacted 53,000 owners for the survey, but never say how many responded! I know that whenever I received one of their "surveys", I filed it in the circular file. Think about it ... Jaguar ranked in the top eleven ... BWAAAAAAAHAAAAAHAAAAAA! Typically, people who are not satisfied are more likely to respond than people who are satisfied. Plus, if they only receive two disgruntled surveys for a particular make ... Voila! we have a survey result. This is NOT a scientifically rigorous survey ... it is just junk-science, IMHO.
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