Well, after almost 2 entire months of trying to get the RMS repaired covered I am finally taking it into the dealer to have it repaired. Porsche and the selling dealer have offered to pay for 2/3rds of the total cost.
This has been quite a saga:
1) complained of an oil leak in June - no repair made (note that this was during the warranty period)
2) 1 day after warranty expired noticed oil leak again
3) took car to dealer on September 5th and confirmed RMS leak - received loaner
4) no word from Porsche - take loaner back to dealer on September 15th (paid $130 for labor up to this point)
5) finally hear back from Porsche on October 9th denying payment for the repair
6) contact Porsche "Customer Commitment" on October 9th - informed that someone will contact me no later than 5 business days
7) no word from Porsche
8) contact Porsche "Customer Commitment" on October 17th - informed that someone will contact me no later than 5 business days
9) no word from Porsche
10) contact Porsche "Customer Commitment" on October 24th - informed that someone will contact me no later than 5 business days
11) Porsche finally contacts me on October 25th and says they will pay for 1/2 the bill - I disagree and ask for more
12) Porsche contacts me on October 27th and says they will pay for 2/3 of the bill
13) car is finally going in tonight (October 30th)
Might I add that no one would give me the phone number of the regional service manager from Porsche that denied/approved my warranty claim. Might I also add that the "Customer Commitment" consists of a few people shooting emails off to these regional service managers. They informed me that they have no phone numbers that they can call/give out.
This whole thing has been a crock of dog dooky!!!
I am happy that they have finally decided to help out with the bill, just very disappointed that I had to deal with this for 2 months!
BTW - I was going to have the oil changed by the dealer but they were going to charge me over $200!!! Not worth $200 to me so I'll be doing it myself.
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