Paint shop mishap w/hardtop - 986 Forum - The Community for Porsche Boxster & Cayman Owners

Ottomotion · 01-10-2019, 07:00 PM

Got a call from the paint shop today....

Good news-Your top is done.

Bad news-The glass guy broke the glass.

They have to order a new one, from Porsche and it has to ship from Germany....it should be ready in about a month.

The guy said the glass co will pay for half and we will work out the other half somehow with the final bill.

After I hung up, I started thinking...surely he's not suggesting somehow I will have to pay for anything dealing with this mishap?

Anyone have any experience like this? Thoughts?

Racer Boy · 01-10-2019, 07:51 PM

Youi shouldn't have to pay for anything, through no fault of yours, they damaged your vehicle. Any lawyer or court wouldn't dispute this.

jmitro · 01-10-2019, 07:55 PM

agreed. stand your ground

Geof3 · 01-10-2019, 10:21 PM

No chance would I pay for their mess up. That’s on them 100%... no discussion.

rfuerst911sc · 01-11-2019, 01:54 AM

Here's the way I would push to get it done , let's say the glass repair is 1K . The glass company pays 500.00 and your final bill to body shop is reduced by 500.00 . The body shop has to cover anything the glass company won't that's why they have insurance . Good luck .

Starter986 · 01-11-2019, 04:37 AM

You're in Cali?

If you find the circumstances challenging... feel free to connect with me (PM). I'm not an attorney... I play by different rules... and my "consumer advocacy" correspondence 100% have met with success, in favor of my clients.

Gratis. Complimentary.

Good luck!

maytag · 01-11-2019, 05:01 AM

Quote:

Originally Posted by Starter986

You're in Cali?

If you find the circumstances challenging... feel free to connect with me (PM). I'm not an attorney... I play by different rules... and my "consumer advocacy" correspondence 100% have met with success, in favor of my clients.

Gratis. Complimentary.

Good luck!

Hmmmm...... this sounds like my "collections department"..... baseball bats and ski masks?

Sent from my SM-G930T using Tapatalk

Starter986 · 01-11-2019, 09:46 AM

Quote:

Originally Posted by maytag

Hmmmm...... this sounds like my "collections department"..... baseball bats and ski masks?

Sent from my SM-G930T using Tapatalk

Jr. Louisville Slugger and welding mask equivalent.

Ottomotion · 01-11-2019, 05:52 AM

Probably just my immediate emotions reading too much into his statement. After having a chance to decompress a little, I'm sure they have insurance for this sort of thing. The cost of doing business...loose on this one, get it back on the next one, etc...
The shop has been in business since 1958 and that's one of the reasons I went with them.

If for some reason they do try and pull something, I will small-claim them....

Thanks for all advice and 'consumer advocacy' suggestions

;-)

Otto

2003 Boxster S
1939 Ford DeLuxe Coupe w/392 Hemi
1984 Suby Vanagon Westfalia

JBauer · 01-11-2019, 06:03 AM

Quote:

Originally Posted by Ottomotion

Probably just my immediate emotions reading too much into his statement. After having a chance to decompress a little, I'm sure they have insurance for this sort of thing. The cost of doing business...loose on this one, get it back on the next one, etc...
The shop has been in business since 1958 and that's one of the reasons I went with them.

If for some reason they do try and pull something, I will small-claim them....

Thanks for all advice and 'consumer advocacy' suggestions

;-)

Did you ask them to remove the glass? Having had many windshields pulled over the last 35yrs in the car business. The first thing all glass companies tell you is it may break. If so they don't pay a cent. I'm surprised they offered half. I would like to have my rear window removed to clean up my sloppy caulking job but I've been told by 2 glass companies that it might break and if it does sorry. I bet they expect you to pay the other half. They will say"you told us to remove it". Hope I'm wrong. Good luck.

Ottomotion · 01-11-2019, 06:31 AM

They told me they were going to pull the glass and that's one of the reasons the price they quoted me was on the high side. I did not ask them to. I was kinda glad it was their suggestion and felt it was due to their drive to want to do a good job.
Nothing was discussed about what could happen if the glass broke. If they had said something about that, I would have said just tape it off...
What JBauer describes is common practice and one of the reasons I suppose I am a little concerned...but like I said, he said glass Co was paying half meaning they are half liable (not sure if that's the correct term)...and someone else would be the other half....and it ain't me.

JBauer · 01-11-2019, 07:03 AM

If that's the case you may be good. I had my factory hardtop painted a couple years ago and the first thing they told me was about the window. I told them to curl the rubber and it was fine. I say someone screwed up but it wasn't you👌
Again, Good Luck.

Cunningr · 01-11-2019, 07:40 AM

Sucks, but I suggest they clarify on the billing and get it sorted out now. I dont see how they expect you to pay but any reference to work out in final bill sounds like either they want you to share cost or they will pay and cut you a discount due to blowing the deadline and causing a month delay.

Good luck.