Dealership Complaint - Conclusion

[prOk]

I just went back and read the other thread on this.. seems to me both sides have issues.. Perhaps the original poster has some anger/stress management issues and the dealer has follow through problems.. None of them in this case were unavoidable OR worth all this stress.

Next time, CALL THE BLOODY DEALER and confirm they are ready.. He did say the upholstry guy may or may not be there the next day.. so don't be mad when you leave your car and he's not there. Every business has employees call in sick or just generally not show up, part of life. Don't shorten your own life stressing too much over stuff like this..

You were inconvenienced in your mind, but it seems somewhat voluntary actually.. So the first time was a genuine mistake, they ordered the wrong part and probably didn't realize it until the car was sitting in front of them.. a forgivable offense.. The second time, you stated the service manager said his upholstry guy called in that day and yes, he should very much have called you and called off the appointment... However, when he told you the guy may or may not be there the following day and you chose to leave your car knowing the risk, that's your decision and your problem. Don't take that part out on the dealer. Seems the dealer truly made one genuine service error in not calling you to delay the 2nd appointment, the rest of it was either just a simple mistake or a decision you made.. either way, mountains out of molehills that could have been avoided if you take the time to breathe and clear your anger out of your mind.

[Brucelee]

Let me act as moderator and ask that we tone this down.

Clearly several of us have differing expectations of how we want our service dept to treat us and frankly, that is fine and dandy. That is why we have so many cars and dealerships to choose from.

I will point out that when a company or dealerships seeks to create expectations as a point of marketing differentiation, it will be held to those expectations by most customers. Certainly that is true for Porsche, Lexus etc.

To wit, if I buy a $90K 911 from the local Porsche guys, you can bet that my expectation on service will be much higher than if I had just landed the latest $13K Scion.

Moreover, Porsche creates a very distinct level of snobbery inside their marketing and distribution channel. I am not faulting them, frankly it works. It keeps us coming back with our checkbooks.

But it works both ways. Personally, I have a great relationship with Hoen Porsche but I do have high expectations and work to have them met. I am not an Ahole about it but I don't go away either.

Now, back to sunnier thoughts!