Dealership Complaint - Conclusion

[MNBoxster]

Originally Posted by hippojam1

...to mnboxster, who thinks that i don't deserve adequate planning ahead or having the right part ordered because it's such a small issue, that's absurd. i'm not asking for extraordinary treatment. i'm asking for the bare minimum....just a call telling me i need to wait longer. i shouldn't be wasting three days not working having friends go out of their way to drive me around because we expect it to be ready any minute now. we're all busy people...if we had to lose three days because of logistical errors like this with every little errand we need to run, because we don't deserve the service people's attention, then we can't run our lives very well, and we certainly can't avoid being frustrated on a daily basis... but we're paying A LOT for porsches and porsche service...why should we be getting pushed around?

Hi,

Please don't put words in my mouth. At no time did I say you didn't deserve proper treatment - you do. Nor did I fail to acknowledge the Service Failure which occured - it did. I merely think you overreacted to the situation both at the Dealership and in this thread, and I think you still are. I'm sorry you don't think I'm as empathetic to your situation as you would like. One person berated me for belittling you, but I think you've done that all by yourself.

We manage our own frustrations and our own stresses in Life. We decide how much we are going to let an unexpected result frustrate us. Not every incident in life equates to the importance of Nuclear Launch Codes, and I suspect a couple problems with the local Dealer don't even make the Top Ten! Let it go!

You previously failed to note that you missed 3 days work, this does place greater consequential damage on the incident, but in my eyes at least, still fails the stink test you're trying to promote here. One could ask why after the 1st incident with this Dealer you weren't proactive enough to call ahead and confirm your reservation? I always do, and I rarely have the type of problem which you express here, Cause & Effect?

As pointed out, it doesn't matter what you paid for the Car or the Service, if a promise was made, it should have been followed through. But failing to take into account and accept Human Error isn't going to do your Blood Pressure any good. People make mistakes. That's not the same thing as "Pushing you around". I suspect you have made mistakes on the job as well (I know that I have) which may have inconvenienced others, does that make you a Moron and an Idiot too?

As you pointed out, the Service Manager did try to make ammends saying " next time I come in I should ask for him and he'll give me "some sort of discount or something". But, you seem unwilling to let it go by calling everyone involved Morons and Idiots even rejecting out-of-hand their attempts to rectify the situation stating "I personally don't believe it. Sounds wishy washy". You have to give them the opportunity to improve if you expect them to do so, they can't run back the clock, they can only make it better next time. ..

Happy Motoring!... Jim'99

[prOk]

I just went back and read the other thread on this.. seems to me both sides have issues.. Perhaps the original poster has some anger/stress management issues and the dealer has follow through problems.. None of them in this case were unavoidable OR worth all this stress.

Next time, CALL THE BLOODY DEALER and confirm they are ready.. He did say the upholstry guy may or may not be there the next day.. so don't be mad when you leave your car and he's not there. Every business has employees call in sick or just generally not show up, part of life. Don't shorten your own life stressing too much over stuff like this..

You were inconvenienced in your mind, but it seems somewhat voluntary actually.. So the first time was a genuine mistake, they ordered the wrong part and probably didn't realize it until the car was sitting in front of them.. a forgivable offense.. The second time, you stated the service manager said his upholstry guy called in that day and yes, he should very much have called you and called off the appointment... However, when he told you the guy may or may not be there the following day and you chose to leave your car knowing the risk, that's your decision and your problem. Don't take that part out on the dealer. Seems the dealer truly made one genuine service error in not calling you to delay the 2nd appointment, the rest of it was either just a simple mistake or a decision you made.. either way, mountains out of molehills that could have been avoided if you take the time to breathe and clear your anger out of your mind.

[Brucelee]

Let me act as moderator and ask that we tone this down.

Clearly several of us have differing expectations of how we want our service dept to treat us and frankly, that is fine and dandy. That is why we have so many cars and dealerships to choose from.

I will point out that when a company or dealerships seeks to create expectations as a point of marketing differentiation, it will be held to those expectations by most customers. Certainly that is true for Porsche, Lexus etc.

To wit, if I buy a $90K 911 from the local Porsche guys, you can bet that my expectation on service will be much higher than if I had just landed the latest $13K Scion.

Moreover, Porsche creates a very distinct level of snobbery inside their marketing and distribution channel. I am not faulting them, frankly it works. It keeps us coming back with our checkbooks.

But it works both ways. Personally, I have a great relationship with Hoen Porsche but I do have high expectations and work to have them met. I am not an Ahole about it but I don't go away either.

Now, back to sunnier thoughts!