Pelican Parts Order
 

Guess I'm just used to ordering from Amazon Prime and receiving my merchandise in 1-2 days after order..

On-line Order Tracking #1388520713-052
Request Submitted on: Tuesday, December 31, 2013 at 12:11:53


### Package Number: 1 of 1
### Shipping Method: Ground Delivery
### Expected Ship Date: Monday Jan 13
### Expected Arrival Date: Wednesday, Jan 15

Still waiting for this order (my first) to arrive.. Really? :/

How do you stay in business when it takes over 20 days for someone to receive YOUR book on how to fix cars by ordering YOUR parts plus a license plate frame? :confused: what am I missing, seems like everyone uses this place all the time?

Standing by...

My clutch and parts shipped fast as hell.

Sorry to hear this.

I'm with you on that.
I find it very slow for shipping. I do am on the other coast and in Canada but still, nothing will arrive under 3 weeks! Ground shipping from China is faster. Worst, shipping is most of the time free in US, but for us canadian, it cost a lots!
I dont order anymore from pelican unless I have no other choice. Too bad cause I liked that store.

wawa

Pelican is swell :)

I ordered tune up stuff from them yesterday. The call went well. It was my first time ordering from them and I wanted to have a human help with navigating the part options.
I have a tracking number from FEDEX. I expect for my items to arrive on schedule.
I asked them about the ashtray delete option and they were up front and said that it would be an item they would have to order from Porsche.

I live in the Northeast and I have found everything shipping from California takes a solid week to get to me. I find if frustrating at times but not unique to Pelican. Also, there have been times where I have ordered parts that were not available immediately at which time they notified me and asked me how I want to proceed. When I purchased the brake booster seal kit for my 99 Boxster I spoke directly with Robert their Boxster expert and he was helpful giving me what advice he could to get that seal kit installed. Bottom line is I have had good experience with them so far.

I have had a few orders them. Some stuff they stock and some stuff has to be special ordered from Germany I think, which takes a long time and can hold up the whole order. One way to tell is if the shipping goes up a bunch for adding a $.05 part, then you know that part is coming from somewhere else. I got my 101 Projects book from them, and it has saved me a lot of $$$ doing things myself, so I try to order from there when I can. ECSTuning.com is good and has a lot of stuff, Suncoast Parts, and believe it or not Amazon carries a lot of parts. Some of them you can browse by vehicle type, but also if you enter in part numbers into search you can find some that way. I got a new MAF and new O2 sensor there, front hood shocks, lug bolts, at prices that were very competitive, and most of it shipped as Amazon Prime. Maybe your order had some special order part?

I used to order everything from Pelican. Now I only use them for high volume disposables - filters, brake pads, rotors, etc. I will never again order anything that they have to source from Porsche, or anything at all that I need quickly, as it is faster and cheaper for me to get it from our local dealership.

I buy local, I get it in a week and my PCA membership gets me a 10% discount. I order from Pelican, it takes at least three weeks, no PCA discount, and a stiff shipping charge. Works out better from the dealership just about every time.

I would like to do more business with Pelican, but they need to take a serious look at their business model before that is going to happen. As an example, if they can offer free shipping in the US, why do we in Canada have to pay the full shot? Would it not be fair to just pay the difference between the US and Canada shipping rates? Is there some reason why I can get something from China in a week, but it takes Pelican longer than that just to fill the order, never mind the shipping time?

As far as the book goes, I find Pedro's DIY guides much more helpful. If Pedro put out a book I would buy it in an instant.

This has been my experience, YMMV. I'm not trying to be rude or insult anyone, just telling like it has been. I think it is better to let a business know when you feel their service is less than satisfactory. If you just go away and deal somewhere else without saying anything, then you have not given them the opportunity to address the issues. I think they at least deserve that much.

Nothing but great experiences with Pelican, even when I had a problem with an order they fixed it right away. I'd suggest calling them and give them the opportunity to "make it right". Everyone screws up an order once in awhile, the good businesses know how to fix them quickly. And no, I have no relationship with them.

I've ordered several thousand worth of parts from Pelican over the years and have never had an issue getting parts in a timely fashion. I can see a delay if the parts were not in stock. Everything I've purchased has been in stock so I've never experienced that issue.

+1, I've had nothing but good luck with them. I haven't ordered any big-ticket items. Just maint. stuff and Wayne's book, but they always arrived in a pretty timely manner. I've had great luck with Suncoast also.

Over the years I've placed numerous orders with Pelican, never had an issue. Ship time to the other side of the country took a little longer but that's been the case if I purchase anything from the West coast.

I've had nothing but good experiences ordering parts from Pelican (and believe me, I've ordered a LOT of parts from them!) Their prices are competitive and I really like their online ordering system. For OEM parts with multiple vendors, I REALLY like that they give me the choice of which vendor part I want.

From what I've seen with my orders, they can ship from 3 different warehouse locations in California depending on which one has it in stock or has a Porsche dealer close by that has it in stock.

If the parts need to be brought over from Germany that can add a week or two to the 2-3 days domestic ship times.

Scottvd - I don't think I've ever had an order take 20 days! You should definitely call them and ask what's up with that.

I think in the interest of fairness did you inquire if there was an inventory delay?
UPS and FedEx were overwhelmed the week before you placed that order perhaps you are feeling some downstream consequences.

I order pretty much weekly from them. Just ordered exhaust gaskets last night in fact. Nothing but good for me with them. Even called with tech questions that they had no problems answering.

I'm from Canada also and I'm often buying from Pelican. To by-pass the custom taxes & enormous shipping fees (that Pelican is not responsible for), all my orders from Pelican are shipped to a UPS Store in Maine. When going for a kids break, Boxster weekend to the beach with my wife, I'm stopping by that store to pickup my orders... Huge saving and lot's of fun!

Seems like to me I that there is a little longer wait for ordering 101 Projects. I think I went out and bought the Bentley at first because of this. Placed the order for the book along with parts and IIRC, parts came before the book. I don't think you will have any problems when ordering parts here in the future. But the book seems like its stored in China. Still worth getting. And still a great parts store. And site sponsor.

I've been ordering from Pelican for a long time now have spent a lot of $$$ and knock on wood never had a problem. Their online order system is user friendly and email updates of the status rock solid. I use them exclusively and they have some great forums.

Pelican Parts gets my money because they host this forum. There's marketing for you. Typically more expensive (though on occasion less), with customer service that one must usually visit the post office to find. Parts kits that, while advertised for your year model, don't have the parts for your year model (I'm talking to you 03 and 04 owners - When you order engine parts make sure you don't need those for 987's). The whole thing is either frustrating as h311, or if you choose, endearing. The 101 Boxster projects book is excellent, and I get the vibe P^2 is doing the best they can with a business growing faster than anticipated. Remember not too long ago it was BMW and Porsche only. BTW Gaudin Porsche is usually the least expensive though they do make it up on shipping if you're not careful.

I have a been buying parts from Pelican for several years even before they acquired this board and never had any issues with them. They have been helpful whenever I have called them. Just like any business sometimes some parts are on back order or located in another location and that part might be delayed a day or two. I got email updates the few times that occurred so no big deal.

While a lot of people want Amazon service, I have made it a point to do as little business with Amazon as possible. Many of their employees are paid in a similar fashion to Walmart employees and therefore have to rely on help from the government. Sorry but I avoid doing business with companies like Amazon that use government assistance to subsidize their payroll to prop up their profits. Therefore, if doing business away from Amazon takes a little longer then I am willing to accept that. .

Then again, they did list in the order status what the holdup was...

Here's the full details-

Tue 12/31/2013 2:13 PM
Order placed for:
101 Book
Valve stem caps
License plate frame
Lloyd floor mats (these are drop shipped from Lloyd, not by Pelican)

Fri 1/3/2014 12:32 PM
Recieve email about credit card fraud, first time buyers must do this and that...

Mon 1/6/2014 11:48 AM
Needed more info to process credit card, email from Phillip Sokolsky

Mon 1/6/2014 3:13 PM
George Tofaeono emails me to say they will now process my order

Tue 1/7/2014 7:00 PM
The following parts are out of stock:
PNA-702-013-00-OEM - Porsche Stainless Steel License Plate Frame
PNA-705-001-99-OEM - Factory Tire Valve Stem Caps

Mon 1/13/2014 7:00 PM
PNA-705-001-99-OEM - Factory Tire Valve Stem Caps
Refund Completed: Reason: Non-Stocked Item, Amount: $17.47

Wed 1/15/2014
I receive Lloyd mats

Tue 1/21/2014 6:00 PM
Hey Scott, we're ready to ship your order!!!1

Thurs 1/23/2014
License plate frame and 101 book arrive.

Kinda weird they email me that stuff is out of stock, then ~6 days later they email to let me know they actually won't be selling that product at all?

Here's the exact same license plate frame, in stock, cheaper, from Amazon

Ugh.. oh well, I got some jellybeans for my 20+ day wait! :)

Edit:
BTW, I had a few min just now to flip thru the 101 book, looks great! :)

:confused: Working for Amazon isn't forced labor, you don't HAVE to work there - am I totally missing something? Any employees working for Amazon are free to go work somewhere else if they would prefer or could earn extra income. How in the world is Amazon using government assistance to subsidize their payroll? :confused: How is Walmart doing this as well? The federal and state government already sets extremely strict compensation rules for US-based businesses, why are you blaming/boycotting these corporations for providing jobs? I'm totally lost on this one. :confused:

+1 For Pelican Parts
 

Since this is somewhat of a survey, I'd like to add my experience. I have dealt with Pelican Parts for the past six years and have always found them to be great. A wide variety of good products at a fair price. If anyone has a problem with them, I believe a phone call could clear it up.

(ps PP, if you're monitoring this, contact me via PM regarding my gift certificate) :)

He's not talking about the employees/employer relationship. He's talking about the employer/tax payer connection.

Obviously the employee is free to walk out anytime he chooses, that's how the free market works. The problem for tax payers is that the unemployment rate after economic crisis has reset to a new reality (but this was actually here for well over a decade, the credit bubble of 2002-2007 just temporarily eased falling unemployment and wage growth). This new reality means that workers at the very bottom of the education and skills totem pole are plentiful. This is helpful for small business owners struggling to recover from the collapse. However Low-wage corporate employers are frankly taking advantage of this situation. They know full well that an above-average number of their full time workers will not be able to live on what they pay them unless they turn to the tax payers for assistance. In the event that you were to cut the food stamps and other forms of assistance, the pool of low income workers does not decrease (contrary to the argument that they will all quit for higher paying jobs at Goldman Sachs the next day). The bulk of them do not have the means to pay for educational training for higher paying jobs, and if they had the skills component to move up the ladder they wouldn't be in that job in the first place. It's a vicious cycle at the very bottom and large corporate employers know these low income workers aren't going anywhere. In general, the U.S. worker is becoming less and and less relevant to these corporations (look at ther stock prices -- all time highs) more and more of their revenue and earnings come from offshore operations. The irony is that even an increase of a few dollars an hour (say an extra $70-80 a week for that household) would greatly reduce the need for the state and federal govt's assistance, and do little as far as raising prices for these large corporations, they can easily absorb marginal wage increases without losing very much in earnings.

I agreed 110% up until the very last sentence!

Labor typically comprises 70-85% of the price of a good. Raw materials are cheap!

This is why going offshore pays such huge dvidends (typically 1/6 the cost of US labor).

Increase the cost of labor and the price has to increase by almost the same amount.

There is no way for a company to absorb an 25% increase in labor cost without completely wiping out profits (assuming nothing else changes).

So how do we fix this? Well, SOMETHING ELSE has to change and that something is the overhead costs . OH costs for most companies are out of control and need to be substantially reduced. This is the part of the cost that no one sees. Once this is accomplished, then companies can afford to pay low wage earners more without impacting profits.

^ in most instances this is true. But I think there was in fact a study that a "mega" low wage employer (like Wal-Mart for instance) could raise wages and there would be no hit to profitability as they would simply raise prices -- their prices are already lower than the rest of the market which would ironically increase competition in retail (some only shop at Wal-Mart), while increasing 'value' in other areas like service (non-existent at every Wal-Mart I have ever visited). And because of the economies of scale at work in Wal-Mart's sales, the price increase would be like something in the neighbohrhood of 10-20 cents for their biggest sellers (and there are a ton of products there). Which tells me that labor for a mega low wage employer is not nearly their biggest cost when they are NOT providing healthcare insurance for all but a small sliver of their workforce.

Oh, all this - we should just stick to talking about cars and stuff! :)

I appreciate all your input but disagree with most of it. I feel each individual is responsible for themselves and their decisions. Amazon and Walmart provide many entry-level jobs, not careers. The problem is not the with corporation that is creating jobs, contributing to the economy, providing products and services - but the problem lies with the individual who fails to equip themselves with the education and skills necessary to earn a sufficient income to support the American life style. I don't think Amazon and Walmart are responsible to create tons of career-level jobs for under-skilled and under-motivated Americans.

These jobs should be for youth working their way through school, not parents of children needing to support dependents. There's something wrong with the worker at that point, not the employer.

Education and equipping are available in abundance in this country, I'm not sure how anyone could make a case that they are unable to receive education.

An increase of $70/week would work about as well as the stimulus checks did. It's a fact that many people live above their means regardless of income. Look at what the average American home was in the 1940's - we'd hardly consider it a garage today. Our "low income" have more luxuries that most people around the world.

I see the problem not with the big bad corporations that make an easy target, but with the poor decision making/planning that characterizes so much of the populous:
Lack of education, direction, and equipping.
Lack of commitment in relationships, so children are being born outside of wedlock and being "raised" by two people who aren't even serious enough to commit to each other, but are nevertheless bringing new life - a life that is dependent upon both of them.
Everyone has a smartphone, a flat screen TV with cable, a car less than 10 years old, etc. you name it.

It sounds good to just give increase of $70-80 but this would be giving additional resources to someone who has already not proven themselves faithful with the resources they've already been entrusted with, why give (unearned) them more?

Many immigrants moved to this country for the opportunity to work and make a better life for themselves. They made a lot with a little and worked hard - that doesn't characterize many people today. This sense of American entitlement is bringing nothing but ruin.

Oh man.. how did we get here? So anyhow, what'd you do with your 986 today?! We can both agree that's cool! :)

What's missing here is that businesses don't have the operating margins to pay more. They will be undersold, and go bankrupt. If a business does not turn a profit, it ceases to exist. If the owners don't get the required return on investment and risk, they go elsewhere or perish. Stock prices are no indicator of business health, I cite the tech bubble, Long and short, if Walmart employees or any employees want to make a point, leave. If you can not do that, stay. I have personally done that on more than one occasion. Vote with your feet. If every "low pay" Walmart employee walked out today, Walmart would cease to exist tomorrow.

And Scottvd is right. Vroom, Vroom.

James is probably right. That being said, I think that those commenting on corporate profitability should refrain from doing such unless they are intimately familiar with tax structures accorded to S-Corp, C-Corp and LLC's partners / owners, not to mention liabilities and taxation based upon retained earnings and health care benefit contributions, etc. I am, and let me tell you, the D*cking is endless.

Pelican Parts will ultimately go out of their way to satisfy, if not they are very aware of these such posts......:cheers:

I agree with most of what you are saying, too many are poorly prepared for well ...reality. Was true in the past, is true now and will continue to be true in a country where such a large % of the students are being left behind relative to Asian states while the cost of college makes it a no-go. What one American A student spends on a BS, an A+ Indian student will spend on three engineering degrees. End result, a huge number of unskilled and uneducated working adults in the making.

But that's not really the point ultimate1 is raising (which many agree with). And it's not really a political point, more so a commercial one between consumer and corporation. You as consumer can support corporations that pay a living wage (like a Costco who I believe pay $15+ an hour for service labor) and reduce the possibility that this low skilled worker will lean on the tax payers for food and healthcare assistance or you can instead continue supporting major U.S. corporations that fully acknowledge that they pay just barely above poverty wages -- in order to give you such low prices. Again, we're not talking about small businesses here. Now some argue that these were NOT meant to be career wages or full time jobs. And that's 100% true, they weren't meant to be that but I put "meant" in the same bin as Congressional budgets being meant to avoid $5 trillion national debts, that became $10 trillion, that became $16 trillion and no matter who is power will become $30 trillion debts.
Budgets hold no water without Constitutional requirements and unskilled workers have few options to seek better education and training while meeting living expenses, so its working that low-wage job or they're on the street.

Now I'm not onboard with Ultimate1 in boy-cotting the Wal-Marts, McDonalds and Amazons of the corporate low wage world, because I believe that despite their "Mr. Smithers-esque" businesses practices, if not for their success (even at tax-payer expense) they wouldn't have jobs at all. But I also recognize that many of these low-wage corporate employers have run countless small businesses out existence who did a far,far better job of looking after their employees. Neither were these small businesses actively destroying U.S. manufacturing by undercutting the competition with retail prices that small business can't even buy at wholesale.

And also, we're not discussing privately owned small or mid caps here, but public corporations where the books are fully open to every shareholder as well as public interest groups who document these poverty level wages.
And if anything isn't disclosed to shareholders of these Amazons, Wal-Marts and McD's then that's a much bigger problem.

I'm not talking about all businesses. I've long believed that if you're going to have a minimum wage, then every business in America should not be held to the same state and federal minimum wage. Businesses with a million plus employees like a Wal-Mart should lose deductions if they pay within a certain % of the minimum wage. They benefit from the low bar of minimum wage by paying peanuts since peanuts is all that the average small business struggling to survive must legally pay.

And I disagree that all businesses in America can't afford to pay any more. I don't think this side discussion was focused on businesses that are on the margin.
More so corporations that record more revenue than the GDP of most developing nations.

There is one federal minimum wage and forty-eight state minimum wage laws. Some are very complex.

Minimum wage is not and should never be a living wage. Do you want the zit-faced sixteen year-old at McDonald's to make enough money to support a family of four? If you do, you want to pay $20 for your Big Mac.

And yes, I am an economics professor.

I have two total experiences with them...both in November of 2013.

First was an online order which arrived exactly when they said it would. Under a week delivery time.

Second was an extended conversation about tranny fluid with one of their techs on the phone. He was very patient with me and provided very valuable info.

For me....two thumbs way up. Sorry for those who have had less than ideal results.

Ya, I get it, mistakes happen. I'm not sure what went wrong with my order- but life goes on. The 101 book looks super helpful.

+1 to all this. Why are we as a nation so fixated on removing the natural consequences to people's poor decision making? I just can't follow that logic. The more the government gets involved in private business the messier it gets.

It's so unpopular to be successful in this country. It's also unpopular to earn your own way, check out these entitlement folks with not one but two hands out wide open:
We Are the 99 Percent

Talk about locking someone into a dead end job, sapping away any impetus for self improvement, and making it impossible for them to achieve more by making them dependent on maintaining zero skills. Minimum wage jobs were not designed to be careers. They fill a niche for unskilled labor and pay accordingly. I'm reading a history of English servants in the last century, and it is clear why Britain did not have slavery. The fact is they essentially did, but they bound the servants to themselves by paying them a few pounds per year and providing them living quarters and food. The servants were stuck there as they had become dependent on the masters. And not one of these people, master or servant, drove a Boxster which points out the inherent flaws in that system, and this conversation.:D

Except that minimum wage jobs are not monopolized by zit-faced 16 year olds. In fact about half are adult women, ~30% are adult men. So only 25% working the minimum wage are the proverbial zit-faced 16 year old. Which means that 80% of these adult workers actually have to make a living...on the minimum wage. Again, if you're going to have a minimum wage, which we do in America, then its intent is to provide a living wage. If you want to abolish the minimum wage altogether, and there are reasonable arguments for this, then abolish the minimum wage. But you have to be here or there... it serves no purpose to have a minimum wage that only put tax payers on the hook for additional forms of assistance. Similarly, If you want to get rid of the minimum wage and all forms of food stamps, healthcare assistance, etc. then that state is perfectly free to do so via the legislature, but that will simply lead to what we have now, a mountain of states (mostly conservative) that are net beneficiaries of federal spending -- these states pay less in federal taxes than they get back in federal assistance, largely because most in that state do not earn enough to even pay federal taxes. Which to me is ironic as it doesn't stop their representatives from continuing to ask for appropriations they did not pay for in the first place.


In fact some states like Florida (and I know this for a fact) will send adults currently receiving state assistance to minimum wage employers like Wal-Mart to fill out applications. These applicants are given first priority in hiring over applicants who receive no govt assistance at all (irony), presumably for tax-savings purposes. Which must be infuriating to those who do not rely on the govt at all but would like a chance to re-enter the workforce.
Now if these minimum wage jobs, offered by major corporations, were intended only for teens then why is a state, run by a governor who protested a six cent raise in the minimum wage (when it went up to $7.31), sending all of these adult workers in need of full time employment to Wal-Mart? Obviously the state does not have a list of "jobs for zit faced unemployed" and another list for "out of work adult". In the eyes of that state's govt. an adult job is an adult job.
And there's no debate that this has become a service economy, having a low-skills, low-education job is hardly anything out of the ordinary in America today and will be much more common going forward. I'm not sure why people like to present these jobs as only for those at the margin and those who made bad choices in high school. The reality today is that those whose who can only get these sorts of jobs cover the whole demographic and education spectrum. Every race, some college, no college, woman or man, young and old. We've all seen them.

Provided an individual is has the mindset that they're out there looking for what they can "get" then you'll be playing by someone else's rules. If you're an employee then you are working for someone else playing by their rules, that's why they're paying you. Don't like it, move on.

Expand your options and stop only looking for what "you can get" and think of what you can create! It is so much easier in the US than around the world to create something from nothing. Create a new swimming pool service, carpet cleaner, drain fixer, computer solver, dog walker, photographer, childcare, window cleaner - you name it. Pretty much anyone with a desire and motivation to CREATE their own work instead of having someone else hand it to them can find it. These people who are "unemployed" for months on in "looking for work" are a joke. If you have a good work ethic and are serious you'll either be hired or creating your own work in weeks, not months or years.

Corporations are not the problem, and low skilled people are not the victims. There are always exceptions, but I believe my statements characterized the vast majority.