Welcome to the club! I started a recent thread on my problems, and it ended up with a lot of good info in it. You might check there. I'm in manual top mode and mostly loving it. It's one less thing to worry about breaking. Just rattles a bit.
There is a switch attached to the emergency brake mechanism that only allows the top to go up or down when the emergency brake is set. It is not that difficult to remove the drive motor to confirm whether or not it is working. Three nuts hold the motor bracket and two clips hold the drive cables. One on each side and the wiring harness.
If you are sure it is not the motor the e brake switch would be easy enough to test next. I am assuming from your post that the motor is not turning at all.
Hybrid Mode
