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Man, this ******************** makes me mad just reading about it. Always do a "walkaround" with the service advisor when you drop your car off and when you pick it up (like how they do it when you rent a car). This should help avoid situations like the one you're facing.
However, since your dealer is dishonest, you have to hit 'em where it hurts...in their pocketbook.
Here's what you can do...
Drive the car over there and park your car prominently on the street, preferably in front of their entrance. Put up a big sign that says dealer scratched your car and won't take responsibility. Leave it parked there all day. You might have to do this a few times. Hopefully, they'll see it as bad for business and make things right.
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