How many Porsche owners experience "Customer no-service" at their dealership?

[RandallNeighbour]

Bruce, I have a LS400 and the service, under extended warranty, was so supurb I would always tell people they made me feel like the king of the world when my car was in for service... often replacing or upgrading computer chips or parts totalling 1500.00 or more when it went in for a complimentary oil change, all paid for under warranty!

Rear Main Seal: Hans, my new best friend and Porsche certified mechanic, told me that the RMS problems in earlier Boxsters like mine were due to out of balance crank shafts which eventually created leaks in the rear main seal.

I guess Porsche didn't want to lose that much money replacing thousands of engines and worse, the news hitting CNN, etc., that their cars had a major recall for an engine replacement.

[Perfectlap]

bought my 2000 S with 10,000 miles ($30K) from the used lot of a large Acura dealer. Actually I bought it on Ebay but the seller was local dealer so I went down to take a look. Here in NJ we get a 90 day warranty as part of the state's LemonLaw.com, this was very important to me, even though there were slightly lower priced S models on Ebay. But the low mileage and the NJ warranty was key.

I got 4.5% financing through HSBC who do the auto loans for Ebay. I was actually given a real check for as much as $75K within 24 hours. They also offered 6 months zero finance. (This was my first auto loan by the way)
The salesman was brand new young guy and very eager as he was in charge of getting cars sold on the internet. As part of my deal asked if they could hold onto my Boxster in the used showroom for a couple of weeks. They agreed so I put the Miata on Ebay and within 7 days I had a seller from Florida fly up and give me nearly $7K cash for a 1994 with 110,000 miles. This was the second solid experiecne I had selling a used car on eBay. Shoud have bought the stock back in 1998 when I joined.

For servicing an parts I plan on taking it to Ray Catena Porsche in Edison New Jersey. They are a very large dealership sellling Primarily Mercedez. They also sell Aston Martin, Maserati, Lexus.

Ray Caten could run a clininc on how to run a first class dealership. Not unlike a five star hotel. As soon as you drive into their parts lot there are several attendants (I counted 5) directing you to the right area depending on your car. At Porsche counter I counted not less than 10 employees servicing Porsche and Mercedez. Everything was immaculate and this is the parts builiding!

I went in for touch up paint and to find out if I needed a new clicker but it was just a dead battery. No charge. I have to tell you compared to the local Mazda parts counter these experiences were like going to the a holiday inn and then Checking into the Four Seasons.
In the showroom I went in to check out the 550 edition. As soon as I walked in they had two concierge ladies who made sure you were addressed right away and directed to a sales person. Other dealerships should take note, this is the right way to do it. I've worked in very elegant hotels in this area, and obviously someone was hired with this type of 5 star background to run certain customer service aspects.
My friend who bought an E class merc from them says she is blown away on how far they go. No charge car wash while you wait for service, food (nice buffet) and great loaner cars. But this is a dealership in an "affluent" area of the country (Metro NYC) where wealthy & demmanding people take ZERO bull ****************. They have no qualms about reaming out a salesman in front of a room full of people. And they dont' like to be kept waiting for no reason. The management are not stupid and know how to make a sale and keep it happy.

oh and I saw a guy drive off in a sliver Maserati, the engine note on that car is schweeet! That'll be my next car

[tomatjs]

I didn't realize how many of you guys experience inconveniences as well as annoyances due to some incompetent and arrogant Porsche dealers. I have nothing but praises for my dealer. It's Ira Porsche/Audi here in Danvers. Mass. I live only 3 miles from them, and this was a major reason to go to them in the first place. I bought all of my new Boxster, Audi A4, Lexus from them which I currently own and drive. Their service is prompt, impeccable, and courteous. I had brought in my Boxster for a couple of minor problems ( one cosmetic issue, and the other, CD player skipping ) both times they listened to me carefully and loaned me with another Boxster and the Audi A6 for the other occation. And I think that they really take pride in doing what they do at the Ira Motor Group. The only complaint is that their Porsche service manager seem to be replaced every time I go back, and the showroom is a little too small and noisy. I believe in building a personal relationship with salespeople as well as service people so that they grow acustomed with you as well. Anyway, I just wanted to share my experience with you.

[YellowJacket]

Sorry to hear about the service some of you have. I would like to share two good stories about my experience with dealerships:

I bought my car at Jim Ellis in Atlanta. Every stereotype I hold for dealerships, they did not meet. I am 22 years old, so based on my experience in buying and servicing BMW's, I expected a fair amount of age discrimination when buying my first Porsche. Not the case at all. My dealer treated me the same way you'd expect to be treated if you were buying a $440k CGT. Secondly, I expected a snobby high-pressure environment. My dealer let me take the car out alone a few times before I bought it. He was also down-to-earth and knowledgable of his product. He has owned Porsches for the last 20 years, and understood the culture as a result.

I have my car serviced at Euroclassics Porsche in the Richmond, VA area. My service advisor treats me like gold, and has gone out of his way to help me get something covered by warranty, even when it was questionable as to whether the warranty covered it. I had a problem with a repair they had done (minor issue, though), and he immediately made an appointment for the next morning to have it taken care of.

If I could ask for anything, I would say I wish the dealerships had more loaner cars sitting around. I don't care what it is -- a fleet of 10 Kia's would be fine with me. I just don't like having to bring work to the dealership or have someone drive me too and from. When my parents drop off their $25k cars for service (Toyota Camry and F150), they certainly get a loaner every time. Why, then, can't I?

the funny thing is the saleman who sell porsches couldnt afford one anyways, they have nothing to be snobby about. They must think because they work for porsche they need to be snobby. I feel sorry for the there wives or girlfriends.

[Perfectlap]

How do you know a Porsche salesman can't afford a Porsche?
My friend who doesn't even work for GM got a very steep discount from
a friend who does work for GM on a brand new Saab. It was about 25%
and also Porsche's are very expensive cars and I'm sure the comission schedule
is not bad at all. Not to mention the fact that the dealership can set up discounted financing through the dealership's financing company.

The new boxster $43K is now cheaper than a 2004. So I figure a salesman can probably can get a crack at a new 987 for $32-$35. Financed over 5 years with a $5000 down payment, the salesman is looking at as low as a $450 monthly payment. I'm just guessing but I don't think that's a problem for a successful salesman. Porsche also has certified preowned Porsche's where any even better deal can be had because most of those pre-owned car's are trade-ins where the owner trading in the car is taking a ridiculus hit, often only getting 30% of Blue book. 70% is Lots of room for the salesman to get a good deal since the dealership made out so well.

I'll take a 2002 996 S for $40K at 1% financing please : )

Anyone can get finance, my point is paying for it up front like most people.

Anyone with a wage packet can get higher purchase or finance.
When finance is involved its not really theres untill its paid for.
When you buy it outright its yours right away!