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A well written letter is never a bad idea, though I've too often gotten in reply some form letter again demanding payment and giving additional threats should it not be forthcoming. That can get really frustrating, since it's usually obvious the person sending the reply paid little or no attention to the contents of your letter.
I call first, document who you talked to and what was said, and find out who the letter---if it's needed--should be sent to.
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Hybrid Mode
