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Regardless of who you purchase from....
I'd owned my Tranzit Blu over two years before I installed it. I was having a difficult time with the initial set up, mostly trying to pair the unit for the first time, while following the directions. I finally determined that the provided button and its cable were flaky.
I contacted the company directly and they sent me a new button....no questions asked. Installed using new part and the device has worked flawlessly.
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