Sounds like the clutch is toast. With 96K on it, that is more than most clutches will last. Make sure that they check the IMS while they are in there. If you can afford it, now would be a good time to update to the LN bearing, since everything will be apart and it will be easy to do it.
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2000S Ocean Blue Metallic- 116K
3X Water Pump, Clear side markers, Crios Mod, Front engine mount, Flywheel, clutch, RMS, AOS, MAF, serpentine belt, power brake vacuum line, battery, 2X CV boots, Fuel filter, Oil filler tube, 3X ignition switch, 90K service, gas cap, Coolant tank
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