If your service dept is like mine, they have a long slim piece of aluminum that they will insert to the side of the exisiting CD holder. This will allow you to "pull" each side out a bit. Once that is done, you can just grab and pull the CD holder and it will come out.
The new one fits in with pressure. You will see two little tabs that insert into the console. Takes like 60 seconds all told.
Hope that helps.
